Facilities Management Lead

Facilities Management Lead

Job Description Summary

Cushman & Wakefield is seeking an experienced Senior Facilities Manager to lead the strategic and operational management of a diverse Transport for NSW (TfNSW) property portfolio. This is an exciting opportunity for a facilities management professional who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about safety, compliance, asset performance, and service excellence.

Reporting to the Account Director, you will play a key leadership role in delivering facilities and asset management services while supporting a team of Service Delivery Managers to achieve exceptional outcomes for our client.

Job Description

Full-Time, Fixed-Term Contract

Key Responsibilities

• Facilities & Asset Management

• Lead the delivery of facilities management services across a diverse client portfolio.

• Develop and implement strategic asset management and lifecycle plans.

• Ensure all assets are maintained in accordance with contractual, legislative, environmental, and safety requirements.

• Oversee preventative and reactive maintenance programs to minimise operational disruptions.

• Conduct portfolio reviews and identify opportunities for service improvement, innovation, and cost savings.

• Client & Stakeholder Management

• Build and maintain strong relationships with client representatives and key stakeholders.

• Support the Account Director in achieving client objectives and enhancing service delivery.

• Act as the key escalation point for operational issues and critical incidents.

• Deliver exceptional customer experience through proactive communication and relationship management.

• Leadership & Service Delivery

• Provide leadership, guidance, and support to a team of Service Delivery Managers.

• Drive accountability against contractual obligations, KPIs, and service level agreements.

• Foster a culture of collaboration, safety, and continuous improvement.

• Ensure seamless coordination between operational teams and shared service functions.

• Financial & Commercial Management

• Manage operational budgets and expenditures within delegated authority levels.

• Oversee procurement activities, contractor engagement, purchase orders, quotations, and invoice approvals.

• Identify opportunities for cost efficiencies while maintaining service quality.

• Safety, Risk & Compliance

• Champion a strong safety culture across the portfolio.

• Ensure compliance with WHS legislation, client requirements, and Cushman & Wakefield policies.

• Lead incident investigations, risk assessments, and corrective actions.

• Monitor contractor compliance and performance to maintain safe operating environments.

• About You

• We're looking for a confident and commercially minded facilities management professional with experience leading complex portfolios and delivering outstanding client outcomes.

• Essential Skills & Experience

• Extensive facilities management experience across commercial, government, infrastructure, or complex multi-site portfolios.

• Proven experience managing large-scale maintenance and asset management programs.

• Strong client relationship and stakeholder management skills.

• Demonstrated experience leading and developing operational teams.

• Sound knowledge of contractor management, procurement processes, and service delivery.

• Strong financial acumen with experience managing budgets and operational expenditure.

• Excellent communication, negotiation, and problem-solving abilities.

• Strong understanding of WHS, compliance, and risk management requirements.

• Proficiency in Microsoft Office and facilities management systems.

• Desired Attributes

• Self-motivated and adaptable with a proactive approach.

• Strong organisational and project management skills.

• Ability to manage competing priorities across multiple sites.

• Strategic thinker with a focus on continuous improvement and innovation.

• Customer-focused with a commitment to operational excellence.

• Why Join Cushman & Wakefield?

• At Cushman & Wakefield, you'll be part of a global leader in real estate services, working alongside industry experts who are passionate about delivering exceptional outcomes for clients.

We offer:

• Career development and growth opportunities

• A collaborative and supportive team culture

• Exposure to a high-profile and critical infrastructure portfolio

• Flexible and inclusive workplace practices

• If you're an experienced facilities management leader looking to take ownership of a significant portfolio and deliver best-in-class outcomes, we'd love to hear from you.

• As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

• INCO: Cushman & Wakefield