Facilities Coordinator (Dispatcher)

Facilities Coordinator (Dispatcher)

We are seeking dependable, tech-savvy Customer Service and Facilities Dispatch professionals to support facilities service requests in a fast-paced, fully remote environment.

This team acts as a central point of contact when urgent facilities issues arise. Requests can range from HVAC outages and plumbing issues to leaks, equipment problems, and other situations requiring immediate vendor support.

The specialist will receive service requests, assess the situation, create and manage work orders, locate and dispatch appropriate vendors, communicate ETAs to clients, and follow each request through completion.

Key Responsibilities

• Receive and respond to facilities-related service requests.

• Handle urgent issues such as HVAC outages, leaks, plumbing problems, and other facility emergencies.

• Create and maintain work orders from initial request through completion.

• Contact and dispatch vendors to service client locations.

• Communicate vendor ETAs, delays, and status updates to clients.

• Follow up on open or stagnant work orders to ensure timely resolution.

• Hold vendors accountable for service timelines, required documentation, and completion.

• Escalate issues appropriately when additional support is needed.

• Obtain completion documentation, pricing, and invoicing information.

• Update work orders and service details across multiple systems.

• Manage phone calls, messages, and multiple systems simultaneously.

• Provide professional customer service while handling time-sensitive situations.

• Scheduling & Availability

• This is a 24/7, 365-day operation, so schedule flexibility is important. Depending on the opening, schedules may include weekdays, weekends, and holidays.

• Current scheduling needs include a variety of full-time and part-time shifts, with a particular focus on coverage supporting Central, Mountain, and Pacific time zones (excluding California residents).

Schedules may include:

• Standard Monday–Friday business hours

• Pacific Time business hours, including approximately 9:00 AM–5:30 PM PST

• Part-time morning or afternoon schedules

• Four-day, 10-hour schedules

• Weekend and Monday coverage

• Opportunities for additional hours depending on business needs

• Candidates should clearly communicate their state of residence, time zone, and availability when applying.

• TalentMatch

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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