About this role
F&B Banquet Supervisor
- Job Type Full Time
- Qualification Diploma
- Experience 3 years
- Location Nairobi
- Job Field Food, Beverage and Hospitality
Key Responsibilities
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Maintain a comprehensive knowledge of hotel facilities and local information to provide guests with accurate, helpful assistance at all times.
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Execute all tasks efficiently and punctually, ensuring all actions align with established company policies to meet departmental objectives.
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Handle all food, beverage, and operating equipment with extreme care to minimize wastage and reduce breakages.
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Strictly adhere to all hotel's standard regulations and the hotel’s specific policies regarding fire, life, and safety.
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Lead the Banquet Waiter/Waitress team, ensuring all workstations are fully stocked, organized, and meet luxury presentation standards.
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Monitor the service sequence in real-time, providing immediate coaching to staff to ensure "Beautiful Performance" and the achievement of revenue goals.
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Utilize approved suggestive selling techniques to promote high-margin products and enhance guest experiences.
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Apply advanced supervisory and communication skills to maximize team productivity and boost employee morale.
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Maintain an expert-level understanding of all banquet food and beverage offerings to recommend pairings and upsell alternatives confidently.
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Enforce strict cash handling procedures and ensure every order is accurately processed through the MICROS POS system before service.
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Promptly report and manage "Lost and Found" items in accordance with the hotel’s standard operating procedures.
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Proactively identify, report, and rectify any potential or real safety hazards within the banquet areas immediately.
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Demonstrate adaptability regarding shift changes and assignments as necessitated by fluctuating business demands and event schedules.
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Maintain impeccable grooming standards, reporting for duty punctually in the correct uniform and name tag.
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Perform additional duties as assigned by management to support the evolving needs of the banquet department.
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Skills, Knowledge and Expertise
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Minimum 3 years’ experience in a F&B Supervisory position in a 5 star Hotel.
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Diploma/Certificate in Food and Beverage/Sales
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Excellent oral and written skills in English. Additional language will be an added advantage.
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Up Selling skills/techniques.
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