About this role
About the Role
The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We seek a high-judgment, self-motivated External Relations Manager to lead external engagements related to Amazon's product safety initiatives, bridging business needs with government and regulatory environments. This role involves developing engagement and content strategies, executing tactical plans, and traveling frequently to collaborate worldwide (approximately 20% travel).
What You'll Do
- Improve positive public perception of Amazon's product safety initiatives worldwide by creating and driving integrated project plans with clear, measurable success criteria across multiple initiatives and regions.
- Collaborate with design, program, and product teams, as well as Public Relations, Public Policy, and Legal, to execute initiatives, proactively identifying opportunities and mitigating risks.
- Develop and maintain relationships with third-party stakeholders on product integrity issues.
- Execute external communications programs and events to educate and excite external partners through storytelling and creative communications.
- Participate in conferences and external meetings focused on product integrity issues; travel domestically and internationally (~20%).
- Develop and deliver educational and training materials for internal and external audiences.
- Bring a high-energy, results-oriented mindset and take ownership of responsibilities; report to the CTXR lead for product integrity.
What We're Looking For
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience working cross-functionally with non-tech teams
- Strong verbal and written communication skills
- Experience prioritizing competing demands, scoping large efforts, and negotiating timelines
- Background in product safety issue management
- Maintain highest personal levels of ethical conduct, confidentiality, and integrity, with an exemplary professional reputation in the industry
- Experience communicating effectively with external partners and delivering results for advertisers
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
Nice to Have
- Experience communicating effectively with external partners and delivering results for advertisers
- Problem-solving abilities in ambiguous environments
- Demonstrated background in product safety issue management
- Ability to balance competing demands, scope large initiatives, and negotiate timelines
Compensation & Benefits
- Base salary range: USD 115,600 - 160,000 per year
- Sign-on payments and restricted stock units (RSUs); final compensation determined based on experience, qualifications, and location
- Comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement
- 401(k) matching, paid time off, and parental leave