About this role
Express Operations Officer
Aramex Nigeria
Purpose of the Job
Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating.
Job Description
- Assist in managing the receiving process from ground couriers, ensuring adherence to standard procedures and quality audits.
- Oversee the processing of incoming packages, including weighing, coding, packing, and ensuring compliance with destination requirements.
- Monitor the input of packages into the system, ensuring accuracy in origin scanning, bagging, and manifesting.
- Support the monitoring and control of pre-alerting and bagging processes according to destination specifications.
- Implement and uphold necessary procedures to ensure compliance with quality audits and service standards.
- Act as a point of contact for customer service functions related to on-hold shipments, repacking, bad address management, and special requests. Address inquiries from internal and external customers promptly.
- Foster effective communication among team members and with internal and external stakeholders to streamline operations.
- Oversee the control and filing of all related paperwork, ensuring proper organization and adherence to record retention policies.
- Identify and report shipments containing illegal materials such as drugs, weapons, or restricted liquids, ensuring compliance with legal standards.
- Provide guidance and support to junior team members, assisting with training and development in operational procedures
Job Requirements - Experience and Education
- High School, Junior college or Diploma
- Good Command of English
- MS Office Applications (Word, Excel & Outlook)
- 1 year experience in a related field
Leadership Behaviors
Building Outstanding Teams
Collaborate & break silos
Execution & Accountability
External focus
Growth mindset
Inclusion
Innovation
Setting a clear direction
Simplification
Skills
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Administrative Skills
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Attention To Details
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Flexibility And Adaptability
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Safety And Quality Awareness
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Time Management