About this role
About the Role
The Export Transports Technician – Delivery Experience Specialist is responsible for managing, developing and controlling the Online Client delivery process, ensuring SLA and KPIs, and handling all technical and administrative tasks associated with the function. This role will manage all communications between transport partners and internal teams. What You'll Do
- Monitor all parcel deliveries and collections, namely: HOME service; PUDO and LOCKERS service; SAME DAY service; CLICK and COLLECT service, in order to ensure compliance with defined timing and requesting the necessary corrections from carriers and Customer Service.
- Implement new transport methods, solutions and partners.
- Plan and propose the schedule for collections and returns, according: amount forecast, commercial inputs and carrier conditions and ensuring coordination with E-commerce, Logistics and Transport teams.
- Control the execution of the delivery/pickup plan daily, coordinating incidents with the Customer Service, Logistics, and carrier teams to ensure the necessary operational adjustments.
- Monitor and report of operational service performance. Perform auditing to ensure the attainment of agreed service level and deliveries accuracy at a cost efficiency manner.
- Collaborate with other areas as one unit (Stores, Logistics, Commercial, IT, planning, distribution, retail and product management) maximizing synergies and efficiencies.
- Manage information with external partners and internal teams. What We're Looking For
- Degree in International Trade / International Relations, Management, Economics or similar.
- Similar job experience is a preferential factor.
- Strong analytical ability, results driven and people oriented.
- Advanced knowledge in Excel.
- Fluency in English (written and spoken) is mandatory, and Spanish will be a plus;
- Time flexibility, proactivity, ability to shift priorities according to business needs and strong responsibility awareness.
- Confidence, passion and energy are all key elements needed to join PARFOIS! Nice to Have
- Spanish language skills.