Export Supervisor

Job title: Export Supervisor

About the Role Manage and operate the export department to ensure the movement of freight out of the country via Air & Ocean in compliance with policy, procedures, and applicable laws. Lead and develop the export team, supervise end-to-end Air Freight Export processes, and act as the escalation contact for customers' shipments while driving KPIs and customer satisfaction.

What You'll Do

• Manage and develop efficient and effective workflow to maximize department productivity.
• Identify problems and implement solutions; use reports to quantify and prioritize workload.
• Communicate with export authorities, customers, and suppliers across relevant countries to ensure compliant, efficient operations.
• Initiate and implement change to improve organizational effectiveness; ensure staff have necessary training and resources.
• Oversee and perform supervisory tasks: assign work, set deadlines, review performance; guide end-to-end Air Freight Export process.
• Serve as escalation contact for customers' export shipments; manage financial aspects and drive KPIs to ensure satisfaction.
• Represent the company in relationships with major customers, suppliers, competitors, etc.
• Hire, coach, train, and develop subordinate staff; foster professional development.
• Ensure compliance with organization policies and performance programs.

What We're Looking For

• Excellent organizational and time management skills; strong written and verbal communication.
• Proficient in Microsoft Office; detail oriented; able to multitask and meet deadlines.
• Self-motivated; able to work in a team and independently.
• Understanding of regulatory compliance with export rules and regulations.
• High School Diploma or GED; Bachelor’s degree preferred or equivalent experience.
• 5+ years Air/Ocean export experience in a freight forwarding environment; 2+ years supervising and developing staff.
• Strong customer service skills and outgoing personality.
• Cargowise experience strongly preferred.
• Understanding Export Compliance Regulations; working knowledge of standard PC applications (Word, Excel, PowerPoint, Outlook).

Nice to Have

• Cargowise experience is strongly preferred.

Compensation & Benefits

• Annual pay range: USD 70,000 - 80,000, depending on qualifications and experience.
• Comprehensive benefits package including dental, vision, and health insurance; 401(k); bonuses (depending on role).