Export Customer Service Officer

Job title: Export Customer Service Officer

Job Overview

Location

Apapa, Lagos, Nigeria

Salary

NGN 200,000 - 350,000 monthly Employment Type Full-time Work Arrangement On-site Sector Logistics Transport & Supply Chain Experience Level Junior (1-3 years) Application Deadline October 23, 2026

About the Company

OBOR Logistics Nigeria Limited is a comprehensive logistics company specializing in international air and sea freight forwarding. They offer a full suite of services including door-to-door logistics, warehousing, distribution, transportation management, supply chain consulting, and customs clearance.

The company is dedicated to facilitating global trade for its clients by providing efficient and reliable logistics solutions. They handle a diverse range of products, including agricultural and mineral commodities, ensuring compliance with international standards.

OBOR Logistics prides itself on its ability to manage the entire export process, from order confirmation and documentation to shipment tracking and customer updates, aiming for exceptional client satisfaction.

Job Description OBOR Logistics Nigeria Limited, a leader in international freight forwarding, is seeking an Export Customer Service Officer to manage client relations and streamline export operations.

This role is crucial for coordinating international orders, supporting export documentation, and ensuring clients receive timely updates throughout the shipping process.

You will be the primary point of contact for international buyers, addressing inquiries regarding product specifications, pricing, and delivery schedules.

This is an excellent opportunity to contribute to a dynamic logistics company and enhance global trade facilitation.

Required Skills

• Export Documentation
• Customer Service
• International Trade
• Logistics Coordination
• Supply Chain Management
• Communication (Email, WhatsApp, Phone)
• Problem-Solving
• Data Management

Key Responsibilities

• Communicate with international buyers via email, WhatsApp, and phone calls.
• Respond to enquiries about product specifications, moisture content, purity, packaging, loading, pricing, delivery schedules, and inspection standards for agricultural and mineral products.
• Follow up on enquiries and sample requests.
• Track the full order cycle, including order confirmation, stock preparation, sampling and inspection, container loading, booking, and vessel scheduling.
• Proactively provide customers with shipment updates.
• Support the documentation team in verifying packing lists, commercial invoices, certificates of origin, laboratory test reports, and other export documents to meet overseas customs requirements.
• Resolve customer complaints and exceptions, including quality disputes, weight discrepancies, and shipment delays. Coordinate with internal teams to propose solutions and mitigate claim risks.
• Maintain customer databases and order logs, keep communication records, and prepare regular progress reports.
• Collect market feedback on commodity prices and quality requirements.
• Liaise with the QA, warehouse, freight forwarding, shipping line, and finance teams regarding inspections, loading, payments, and bill of lading release.

Qualifications

• Bachelor's degree in Business, Logistics, International Trade, or a related field.
• Proven experience in export customer service or a similar role.
• Strong understanding of export documentation and procedures.
• Excellent communication and interpersonal skills for dealing with international clients.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.