About this role
Export Customer Service Officer
Section: About the Role OBOR Logistics Nigeria Limited is a logistics company offering international air and sea freight forwarding, door-to-door logistics, warehousing and distribution, transportation management, supply chain consulting, and customs clearance services.
Section: Role Export Customer Service Officer to manage communication with international buyers, coordinate export orders and shipments, support export documentation, and ensure customers receive timely updates throughout the order and shipping process.
Section: Key Responsibilities
- Communicate with international buyers via email, WhatsApp, and phone calls.
- Respond to enquiries about product specifications, moisture content, purity, packaging, loading, pricing, delivery schedules, and inspection standards for agricultural and mineral products.
- Follow up on enquiries and sample requests.
- Track the full order cycle, including order confirmation, stock preparation, sampling and inspection, container loading, booking, and vessel scheduling.
- Proactively provide customers with shipment updates.
- Support the documentation team in verifying packing lists, commercial invoices, certificates of origin, laboratory test reports, and other export documents to meet overseas customs requirements.
- Resolve customer complaints and exceptions, including quality disputes, weight discrepancies, and shipment delays. Coordinate with internal teams to propose solutions and mitigate claim risks.
- Maintain customer databases and order logs, keep communication records, and prepare regular progress reports.
- Collect market feedback on commodity prices and quality requirements.
- Liaise with the QA, warehouse, freight forwarding, shipping line, and finance teams regarding inspections, loading, payments, and bill of lading release.
Section: Application Details Application Closing Date: 15th October, 2026