Export Customer Service Officer

Export Customer Service Officer

Jakarta, Indonesia

req4879

Posted on: 10/29/2026

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About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Description:

• Do booking acceptance
• Releasing booking confirmation
• Clean up Booking
• Checking SOB
• Email communication, send weekly schedule to customer, read and respond all email from/to customer in timely manner (during office hour in the same day) - ensure that customer requirements are met - inform customers if any issues or changing connecting vessel in the booking by trade coordinator (diversion, roll, advance) - inform customers if any VGM issues at transshipment - checking feedback from customer
• Phone communication, give all information that customer needed
• Problem solving, provide the correct information and solution in timely avoid delay response to customers
• VGM Monitoring
• Updating feeder schedule by sending weekly schedule to customer
• Perform any duties as assigned by Export Customer Service Manager.

Qualifications and Experience

• Candidate must possess at least Diploma, Bachelor's Degree in Logistic/Transportation or equivalent.
• Required language: English.
• At least 1 year of working experience in the related field is required for this position, fresh graduate is welcome to apply.
• Required Skill(s):
• 1. Accurate, fast learner, discipline, and hard-working person,
• 2. Analytical mind-set,
• 3. Self-motivated and able to work in team,
• Preferably Staff (non-management & non-supervisor) specialized in Logistics/Supply Chain or equivalent.
• Please note that this position is open to Indonesian candidates or people with valid Indonesian Working Permit only.
• Application Eligibility
• This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.