Export Bids Analyst

Export Bids Analyst Charleston, United States req4850

About Us MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Summary/ Key Responsibilities:

• Handles customer enquiries and shipment documentation, following MSC guidelines.
• Enter and monitor shipment information through use of MSC proprietary IT system.
• Liaise with shippers, consignees, government agencies and overseas offices as necessary.
• Assume documentary and customer service responsibility for all assigned shipments.
• Maintain efficient ocean shipments documentation and correspondence.
• Establish and maintain positive relationship with customers.
• Efficiently routing all files and shipments
• Provide timely and accurate response to customer inquiries regarding transportation milestones and shipment details.
• Observe corporate guidelines when addressing customer inquiries regarding shipments.
• Escalate unique or complex customer issues to the appropriate supervisor for resolution when necessary.
• Generate potential solutions to customer issues.
• Provide feedback regarding current corporate practices and metrics to order to support process efficiencies.
• Presence required on-site 5 days per week
• Perform other related duties, as assigned. This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Preferred skills, experience, education

• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on-site 5 days per week

Work Authorization

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one:
• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

For more information, visit MSC Mediterranean Shipping Company.