Expert Service Center Technician

Expert Service Center Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Expert Service Center Technician is responsible for performing service activities at service center locations in a safe and efficient manner. This role includes working with mechanical, electrical, and plumbing systems, performing preventative maintenance, troubleshooting equipment issues, assisting with shop and yard work, and ensuring a safe work environment. The position may occasionally interface with customers.

Key Responsibilities

• Maintain a safe working environment and culture

• Take care of company property and equipment

• Demonstrate accountability, innovation, and empowerment in all tasks

• Function effectively as part of a team and work independently with minimal supervision

• Lead, coach, and mentor junior technicians as needed

• Perform preventative maintenance, inspections, and repairs on mechanical, electrical, and plumbing systems

• Assist with general shop and yard tasks as required

• Communicate clearly and professionally with coworkers and customers

• Travel to customer or job sites as needed (up to 20%)

• Education & Certifications

Required:

• High school diploma or equivalent
• Capable of obtaining a CDL (Class A or B) with applicable endorsements – preferred, not required

Preferred:

• Technical or trade school background
• Technical certifications, industry-specific licenses, or military technical experience

Experience

• 3–7 years of technical experience in mechanical, electrical, or plumbing work

• Experience with customer service

• Experience working independently without direct supervision

• Skills & Competencies

• Strong mechanical, electrical, or plumbing skillset

• Ability to troubleshoot and resolve technical problems

• Critical thinking and problem-solving skills

• Ability to synthesize technical information and communicate it clearly

• Microsoft Office proficiency

• Strong safety awareness and adherence to procedures

• High-Impact Behaviors

• Continuous Professional Development: Seek opportunities for self-improvement and stay updated on industry trends

• Collaboration & Teamwork: Work well with others, contribute to team goals, and value diverse perspectives

• Results-Driven Performance: Focus on achieving objectives efficiently and effectively

• Driving & Travel Requirements

• Ability to complete driver-re