About this role
About the Role
Expert Customer Quality Management role focused on leading quality strategies deployment for LEONI and customers. You will oversee internal and external follow-ups, customer visits, audits, and liability negotiations to ensure quality and customer satisfaction across pre-production to production. What You'll Do
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Deploy LEONI and customer quality strategies and drive quality actions
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Lead regular internal and external follow-up meetings and conduct customer and plant visits
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Ensure actions comply with customer-specific requirements (CSR)
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Manage the customer interface for all quality matters
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Collaborate with management to ensure customer satisfaction
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Follow up rework for customers (customer responsibility)
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Support during pre-production and production
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Support internal and customer audits
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Provide support for quality improvements
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Determine and negotiate LEONI liability in case of quality complaints (o-km, warranty)
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Support determination and negotiation of LEONI's liability in event of technical complaints (o-km, warranty)
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Support evaluation of project-specific requirements with customer
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Support evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers What We're Looking For
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Education Level: University Degree in technical field
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Experience: Min 3 years in Quality Management
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Language: Fluent English
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Communication, Social & intercultural sensitivity, Change management, Target & result orientation, Motivation & resilience, Self-organization, Conflict management, Teamwork