Expert (Apple Retail)

About the Role Apple Retail Expert role focuses on delivering an only-at-Apple experience by understanding customer needs, presenting products and services, and guiding ownership options, while staying informed about Apple’s ecosystem and participating in an inclusive environment. What You'll Do

• Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Stay knowledgeable about Apple’s products, services, purchase options and Product Zone sales processes; support peers by sharing knowledge and assisting in ownership opportunities; maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store; contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity. What We're Looking For
• Availability to work a schedule based on business needs including nights, weekends and public holidays; reliable attendance in line with local laws.
• Retail or sales experience.
• Proficiency in the local language, both written and spoken.
• Knowledge of Apple products and services; willingness to learn.
• Track record of top-performing sales and customer experience results.
• Personalize solutions based on customer needs and communicate them effectively.
• Solve customer concerns using care, learning and presentation skills.
• Ability to work in a fast-paced environment, often supporting multiple customers at the same time.
• Willingness to learn about Apple products and third-party products to enhance the customer experience.
• Ability to support and educate the broader team by sharing knowledge, experiences and insights. Nice to Have
• Interest in accessibility and inclusive workplace practices; willingness to learn about accessibility concepts as part of Apple’s culture. Compensation & Benefits
• Salary not disclosed in this posting.
• Apple highlights an inclusive culture with benefits and digital tools; detailed perks are not listed in the posting.