Experienced Veterinary Receptionist

Experienced Veterinary Receptionist

Company Description Are you an experienced veterinary receptionist who enjoys helping people, staying organized, and being part of a team that cares deeply about animals? Homestead Veterinary Hospital is looking for a compassionate, team-oriented veterinary receptionist who brings strong communication skills, a calm approach, and a passion for outstanding client service.

Our six-doctor practice cares for a diverse caseload of approximately 70% equine, 25% small animal, and 5% small ruminant patients. From beloved backyard companions to high-level performance horses, we support a wide range of veterinary needs, including equine sports medicine. While much of our work is ambulatory, we also have a 10,000-square-foot, state-of-the-art hospital equipped with indoor stocks and four stalls, including dedicated mare/foal and isolation spaces.

As a veterinary receptionist, you’ll play an important role in creating a welcoming experience for clients and helping our veterinary team keep each day running smoothly. If you enjoy connecting with people, managing multiple priorities, and making a difference for pets, horses, and their owners, we’d love to hear from you!

To learn more about us click here.

Job Description

What You’ll Do

• Welcome clients and patients with a friendly, professional attitude and help maintain a clean, organized, and inviting reception area.
• Answer incoming phone calls and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
• Schedule appointments efficiently while supporting daily workflow and the changing needs of a busy veterinary practice.
• Check clients in and out, process payments, and help ensure a smooth experience from the first call through the end of the visit.
• Provide compassionate, discreet emotional support to clients during difficult situations, recognizing that veterinary care can involve challenging and unexpected outcomes.
• Communicate clearly with clients and colleagues while balancing competing priorities and keeping important details organized.

Qualifications

• What We’re Looking For

• At least one year of veterinary experience is required, preferably in a veterinary receptionist or similar client-facing role.

• A compassionate, calm, and team-oriented approach to client and patient care.

• Strong verbal and written communication skills, including the ability to handle sensitive conversations with empathy and professionalism.

• Excellent organizational skills and the ability to multitask in a busy environment.

• Computer proficiency and the ability to learn new systems and technology.

• A proactive, dependable attitude and a genuine interest in continuing to develop your knowledge and skills.

• You should also be comfortable working in a veterinary hospital environment where you may encounter unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases.

• Training and Career Development

• Whether you want to become an expert in your veterinary receptionist role or grow toward your next career opportunity, we want to help you succeed. You’ll have access to a variety of virtual learning opportunities, hands-on training, and interactive professional development to build your skills and expand your knowledge of veterinary practice operations.

• At Homestead Veterinary Hospital, your ability to support clients, communicate with the team, and help create a positive experience matters. If you’re ready to bring your compassion, organization, and customer service skills to a veterinary team that cares for a diverse range of patients, we encourage you to apply!

• Experience requirement: Minimum of one year of veterinary experience.

• Additional Information We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)

• Employee Assistance Program

• Paid Vacation and Sick Time for ALL Employees

• Paid Bereavement Program

• Paid Parental Leave Program

• Competitive Compensation

• Continuing

Education

• Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional

Benefits

• May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

• Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

• For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/