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Experience Designer

Aquent
United States, Remote Posted Nov 11, 2026
RemoteUSD 75 - 80 / hour

About this role

Experience Designer

United States, Remote

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Date: Yesterday

Overview

Placement Type:

Temporary

Salary

$75-80 Hourly

Start Date:

Dec 7, 2026

Duration:

6 months; potential for extension

Aquent is excited to partner with a leading healthcare organization dedicated to transforming patient and provider experiences. In this high-impact role, you will have the unique opportunity to directly shape the future of clinical platforms, streamlining complex workflows to empower healthcare professionals and improve care delivery. Your strategic insights and design expertise will drive critical decisions, bridging the gap between legacy systems and next-generation enterprise tools to make a lasting impact on the healthcare ecosystem.

To be considered for this role, you must:

  • Be authorized to work in the United States
  • Not require sponsorship of any kind for the duration of the assignment
  • Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
  • Be able to showcase your work through case studies and/or portfolio. This should be narrative in nature and not just finished screens.

About the Opportunity

We are seeking a visionary design professional to lead end-to-end discovery, journey mapping, and service blueprinting initiatives. You will dive deep into how clinical staff and medical directors interact with internal systems, uncovering friction points and identifying strategic opportunities for platform consolidation. By collaborating with cross-functional strategists, researchers, and external development partners, you will help guide the transition from legacy systems to modern, highly efficient enterprise solutions.

Key Responsibilities

  • Lead comprehensive discovery and user research to understand how clinical staff interact with internal systems and workflows.

  • Develop detailed personas, end-to-end user journeys, and service blueprints to document interactions and highlight strategic consolidation opportunities.

  • Analyze legacy system constraints to help determine the feasibility of updating existing tools versus building new strategic platforms.

  • Partner closely with cross-functional strategists, researchers, and external development partners across multiple streams leading up to platform retirement milestones.

  • Define workflow patterns and apply design system thinking to scale enterprise productivity across complex data management workflows.

  • Provide foundational UI design and interaction guidelines as strategic solutions progress from technical proof-of-concept into full implementation.

  • What You Need to Succeed

  • Proven track record in early UX activities, including user research, persona creation, user journey mapping, and service blueprinting.

  • Strong background designing complex enterprise productivity tools, internal workflows, or large-scale data maintenance and management systems.

  • Familiarity with database hierarchies, relational structures, and how complex data flows across enterprise systems.

  • Comfort navigating ambiguity and leading discovery initiatives without predefined solutions.

  • Excellent cross-functional collaboration and stakeholder management skills.

  • A portfolio demonstrating complex systems thinking, discovery methodology, and end-to-end design artifacts.

  • Authorization to work in the United States on a W-2 basis without requiring sponsorship of any kind.

  • Bonus Points

  • Background in healthcare, payer/provider operations, or health insurance domains (such as claims, prior authorizations, or provider networks).

  • Familiarity with design system architecture and scalable workflow pattern creation.

  • Experience leveraging modern AI-assisted workflow and design processes (e.g., Claude Code).

  • Perks & Benefits

  • Comprehensive health, vision, and dental insurance options.

  • 401(k) program with company match.

  • Access to continuous learning and upskilling courses via Aquent Gymnasium.

  • A collaborative, steady-paced team culture focused on deep discovery and sustainable solutions.

  • Client Description

Our Client:

  • Makes it their mission to guide people toward better health

  • Is considered by Fast Company to be amongst the most innovative companies

  • Is listed by Forbes as one of the world’s most admired companies

  • This includes altering the products they offer at retail to more health-conscious offerings!

  • Our client has recently made a move toward a major merger, which means this is a great time to get involved! Two big industry brands coming together.

  • Working here gets you into a fast-paced environment, with tons of cross-functional working relationships. You’d have exposure to a number of teams related to any project you’re working on, and we sometimes see freelancers convert to permanent employees on teams they’ve had the opportunity to interact with. This is definitely a standout opportunity!

WHY YOU WANT TO WORK THROUGH AQUENT:

Working with AQUENT gets you access to some pretty cool things, including:

  • Subsidized health, vision and dental benefits

  • Access to Fidelity 401(k) and FSA Program

  • Direct deposit for your weekly paycheck

  • Check our Benefits out. Up to 85% subsidy

  • Apply Now

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