About this role
Experience Coordinator
Welcome to the gateway of tranquility in the heart of travel! Join our team, where you will cater to the wellness needs of people on the go. As an
Experience
- Coordinator, you will play a pivotal role in ensuring an exceptional and seamless customer experience for travelers. You will be responsible for coordinating spa services, managing appointments, and providing exceptional customer service to enhance the overall well-being of our guests.
Responsibilities
Guest Service:
- Greet guests with a warm and welcoming demeanor, creating a positive first impression.
- Engage with guests to understand their preferences and tailor spa services to meet individual needs.
- Function as a liaison between spa staff and guests to facilitate smooth communication.
- Maintain a professional and ethical approach in all interactions with guests.
Appointment Management:
- Schedule and manage spa visits efficiently, including walk-ins and online bookings.
- Coordinate with service providers to ensure accurate scheduling and timely service delivery. [RO1]
Facility Maintenance:
- Ensure the cleanliness and orderliness of the spa reception area.
- Report any maintenance issues to the appropriate personnel.
Sales:
- Promote spa services and products to guests.
- Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.