About this role
Experience Center Agents
Job Position: Experience Center Agents
Job Location: Addo Badore, Lagos
Key Responsibilities
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Provide guidance to walk-in customers on product and service offerings.
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Educate customers and potential customers with information on SLA and delivery timelines.
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Ensure strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
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Ensure visibility of shipments as they move through the network through the application of appropriate scans.
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Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
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Serve guests by providing product/ service information related to delivery life cycle, rates, and payment.
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Resolve product or service problems by clarifying customers' complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
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Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
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Promote and cross-sell company products.
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Minimum Requirements
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Computer Literate.
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Graduate
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Done with NYSC.