About this role
About the Role The Experience Associate at American Girl Nashville is part of the Retail Team, based in Franklin, TN. This part-time role focuses on delivering friendly, informative service, with Doll Hair Salon experience, and supporting events and activities that create memorable customer experiences.
What You'll Do
- Approach, acknowledge and assist customers promptly.
- Assess and meet customer merchandise and service needs, including special requests and resolving customer problems.
- Share product knowledge, answer questions and suggest upsell other Doll Hair Salon services and complementary products.
- Share information on store events, promotions and activities with customers.
- Style doll hair according to company standards and demonstrate proper hair care and skin care techniques.
- Conduct inventory of salon supplies and stock salon area and communicate replenishment needs when needed.
- Participate in Doll Hair Salon events including Doll Hair Salon Spectaculars, hair demos, and private birthday parties.
- Collaborates with co-workers to create a positive work environment and assists in training new associates.
What We're Looking For
- High school diploma or equivalent, preferred.
- Sales experience in the specialty retail or service industry, preferred.
- Experience styling hair, especially for dolls, preferred.
- Experience working with children, preferred.
- Must be willing to work a flexible retail schedule, including days, nights and weekends.
- Availability on weekends and on-site work environment.
Nice to Have
- Doll Hair Salon experience or doll ear piercing and related customer service experience.
Compensation & Benefits
- Pay range: USD $15 - $17.25 hourly.
- Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
- Location: Franklin, Tennessee (American Girl Retail).