Executive Support Engineer

Executive Support Engineer

Burlingame, CA

IT

• Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience.
• Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues.
• Engage with partners across the industry to enhance the user experience of third-party applications for Meta's Executive population.
• Contribute to the creation and updating of various types of documentation related to Executive support operations.
• Work on tooling and automation projects that benefit all of Meta and its partners.
• Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams.
• Train and mentor fellow team members to enhance their skills and knowledge, helping them reach their full potential.
• Travel globally up to 25% of the year to support various Leadership events and residences.
• Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends.
• Evaluating the severity of incidents or requests involving various operating systems
• Troubleshooting enterprise-level network services

Minimum Qualifications

• Bachelor's Degree or an equivalent of 4+ years of IT support experience
• Executive Support Experience is required
• Solutions-oriented with demonstrating communication skills
• Experience working independently and prioritizing tasks effectively
• Demonstrates the necessary interpersonal skills to build relationships with executive-level employees
• Experienced in cross-functional collaboration to ensure seamless operations
• Experienced in security threat assessments, mitigations and protocols
• Experience navigating various system administrator tools

Preferred Qualifications

• Proficiency in PowerShell and scripting
• Demonstrated project management skills, and capacity to create and manage project plans, timelines, and budgets
• Demonstrates understanding of Video Conferencing technologies
• Subject matter expert in crisis management while effectively collaborating with multiple teams
• Proficient administration of various SaaS applications
• Prior experience with VR/AR/MR hardware, preferably Meta's product suite
• Known track record with Vendor Services and Vendor Management
• Experience monitoring and maintaining Service Level KPIs
• Proficient in managing technical aspects of global events
• Well-versed in residential support systems
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

United States of America: $91,998/year to $142,000/year + bonus + equity + benefits Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.