Executive Relationship Manager
About this role
About the Role The role focuses on managing high-stakes technical relationships with C-level publisher partners, ensuring service excellence, and guiding end-to-end technical onboardings and integrations. You’ll act as a final escalation point for critical issues and advocate for customers within the product organization. What You'll Do
- Executive Relationship Management: Navigate and manage high-stakes technical relationships with C-level stakeholders (CTOs, Architects, and Engineering Leads) at our most strategic publisher partners.
- Success & Service Excellence: Ensure industry-leading satisfaction levels and uphold rigorous Service Level Agreements (SLAs) for our global publisher base.
- Technical Implementation: Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems.
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