About this role
About the Role The role focuses on managing high-stakes technical relationships with C-level publisher partners, ensuring service excellence, and guiding end-to-end technical onboardings and integrations. You’ll act as a final escalation point for critical issues and advocate for customers within the product organization. What You'll Do
- Executive Relationship Management: Navigate and manage high-stakes technical relationships with C-level stakeholders (CTOs, Architects, and Engineering Leads) at our most strategic publisher partners.
- Success & Service Excellence: Ensure industry-leading satisfaction levels and uphold rigorous Service Level Agreements (SLAs) for our global publisher base.
- Technical Implementation: Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems.
- Strategic Escalation: Act as the final point of escalation for “unsolvable” technical bugs, delivery discrepancies, or high-priority system failures. What We're Looking For
- Experience speaking with and influencing C-level stakeholders (CTOs, Architects, Engineering Leads) at scale.
- Strong track record in technical onboarding and systems integration.
- Excellent problem-solving and cross-functional collaboration skills. Nice to Have
- Prior experience in ad tech or mobile advertising ecosystems.
- Familiarity with partner enablement and product advocacy. Compensation & Benefits
- Not disclosed in posting.