About this role
About this job
We are seeking a Senior Operations Manager to ensure the operational stability, quality of production, and efficient delivery of services within the Industrial AI Cloud. This role acts as the primary interface between the Customer Delivery Management (CDM), Product Management, and the Industrial AI Cloud (IAIC) Network operations & engineering teams. The Executive Operations Manager is responsible for managing operations related network components and proprietary technologies such as InfiniBand Switches with Cumulus OS, RoCE, UFM, FortiGate firewalls, Cisco Border Gateways and ensuring that contractual obligations (SLAs/OLAs) are met or exceeded while optimizing operational costs. This role combines high-level operational leadership with a deep understanding of the complex network infrastructure required to run large-scale GPU clusters and workloads within IAIC.
The project involves NVIDIA and Deutsche Telekom jointly developing industrial AI cloud for Europe. This AI factory in Germany will host 10,000+ GPUs across NVIDIA DGX B200 systems and RTX Pro Servers. Deutsche Telekom provides secure, sovereign and fast infrastructure, including data centers, operations, security, and AI solutions.
Responsibilities
-
Service Delivery & Quality Assurance
-
Manage the global service chain for the Industrial AI Cloud (IAIC), ensuring delivery according to contractual obligations and Service Level Agreements (SLAs/OLAs)
-
Define, monitor, and report on key performance indicators (KPIs) to ensure the highest quality of production and customer satisfaction
-
Act as the Single Point of Contact (SPOC) for internal customers and stakeholders regarding day-to-day operational matters and service transitions
-
Coordinate and lead the teams and processes to maintain a seamless delivery flow within IAIC area
-
Facilitate technical communication between technical architects, operations teams, and business stakeholders to ensure operational requirements are reflected in the product evolution
-
Operational Excellence & Governance
-
Steer the incident, problem, and change management processes global 24/7 service, ensuring minimal downtime for mission-critical AI infrastructure and platform solutions
-
Coordinate and monitor overall network operational performance, identifying bottlenecks and implementing process improvements to maximize output
-
Deliver input for resource planning to ensure network operational stability and alignment with the product roadmap defined by the Product Manager
-
Support product and project activities, workshops to improve overall quality and customer satisfaction
-
Participate in onboarding of new customers and strategic partners
-
Collaborate with IAIC Operations and Engineering teams to align hardware lifecycle activities (upgrades, expansions) with service availability goals
Your Profile
We are seeking a Senior Operations Manager with extensive experience in cloud operations, deep understanding of AI/GPU infrastructure network requirements, expert knowledge of ITIL processes, and strong leadership capabilities to ensure operational excellence in large-scale industrial AI cloud environments.
Must Have Skills
- Experience as a Senior Operations Manager or Service Chain OPM in cloud, HPC, or large-scale enterprise software environments
- Expert knowledge of ITIL processes (Incident, Problem, Change, and Release management) within production environments
- Strong understanding of the network operational requirements for AI/GPU infrastructure (e.g., NVIDIA DGX platforms, GPU clusters) to effectively steer network technical teams
- Demonstrated experience in managing SLAs/OLAs and reporting KPIs to executive stakeholders
- Advanced communication skills
- Advanced negotiation skills
- Ability to lead high-pressure technical war-rooms during critical outages of GPU clusters
- Proficiency in steering operations using real-time telemetry (e.g., Prometheus, Grafana dashboards)
- Ability to translate raw network infrastructure metrics into operational health statuses and proactively trigger interventions before a threshold breach becomes an incident
- Expertise in managing the Change Window for mission-critical AI hardware
- Experience in steering the balance between the need for urgent patches/firmware updates and the absolute requirement for system stability, ensuring no unauthorized changes disrupt production workloads
- Ability to act as the operational glue between disparate teams (Data Center technicians, Engineers, and Product Managers)
- Proficiency in applying Kaizen or Lean principles to daily operations
- Ability to analyze recurring incidents (Problem Management) and steer the implementation of permanent technical fixes or automation scripts to eliminate repetitive manual toil for the engineering teams
- Highly independent and able to manage yourself
- Advanced English language skills (C1 level)
Nice to Have Skills
- Upper intermediate German language skills (B2 level)
About Us
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.
Benefits
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
-
Financial benefits
-
Benefits with focus on learning and development
-
Benefits with focus on health and sport
-
Benefits with focus on family and work-life balance
-
Other benefits
-
For more information about our benefits click to Benefits
-
Salary: Final salary is negotiable.
-
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than €2,700 gross.
Company Policies
- Remote working possibility is only available within Slovakia due to European taxation regulation
Apply now
Job Benefits
-
Work-Life Balance
-
Attractive and extensive work-life balance portfolio
-
Remote working possibility (within Slovakia)
-
Benefits with focus on family and work-life balance
-
Financial
-
Base salary not lower than €2,700 gross
-
Variable compensation component
-
Additional financial benefits
-
Lifestyle & Wellness
-
Benefits with focus on health and sport
-
Over 25 different benefits to improve personal and professional life
-
Professional Development
Benefits with focus on learning and development