Executive IT Support Specialist

Executive IT Support Specialist

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and excellent oral and written communication skills.

RESPONSIBILITIES

• Provide high-level customer support with a focus on ownership and follow-through with every interaction.

• Promptly resolve challenging escalations involving hardware, software, and network issues.

• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team.

• Design, document, deploy, and support a wide range of technologies used by the executive team in both their offices and residences.

• Provide AV and conference support for onsite and offsite meetings, events, and presentations, including the technical setup for highly visible executive sessions.

• Handle sensitive information with discretion and confidentiality.

• Manage schedules and provide after-hours and weekend support when necessary.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.

• 3+ years of experience in enterprise IT support.

• 1+ years of experience in executive IT support.

• Experience with Windows, OS X, iOS, or Android operating systems.

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in computer science or engineering.

• Experience with the Microsoft stack, including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.

• Experience with the Google stack, including Google Workspace, Gmail, Calendar, Drive, and Google Meet.

• Experience with video conferencing hardware and software.

• Strong general computer technology skills.

• Demonstrated knowledge in both wired and wireless network technologies.

• Excellent written, verbal, and phone communication skills, given the high visibility of this position.

• Knowledge of emerging technologies (latest and greatest hardware/software).

• Experience working with and supporting an executive client group.

• Ability to prioritize executive support issues above all else.

• Ability to make independent judgment calls to resolve urgent and critical matters.

• Ability to provide lightning-speed response to all executive support requests.

• Can-do attitude, defaulting to "yes, we will figure out a way".

• Desire to not rest until problems are solved.

• Ability to proactively test for possible failure scenarios and consider edge cases.

ADDITIONAL REQUIREMENTS:

• This role requires you to be onsite. Hybrid or remote work will not be considered.

• Willing to work extended hours and weekends when needed.

• Ability to lift 30 lbs. unassisted.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

• SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.