Executive Housekeeper

Executive Housekeeper

Job Description

Responsibilities

• To ensure that the departments within his/her scope of responsibility adhere to all policies and procedures set by Novotel Phu Quoc Resort.

• To initiate and maintain effective communication between his/her department and all other operating departments.

• To maintain effective communication between his/her department and the General Manager.

• To carry out, on regular basis, the following assignments:

• Prepares annual recommendations for capital improvements in areas covered by scope of responsibility for management approval.

• Periodically conducts physical inventories off all uniforms, linens, annually prepare requisitions for management’s approval to ensure par stock of all items.

• Approves and submits to Finance all invoices for goods and services received.

• Personally reviews and re-evaluates all job descriptions, procedures, equipment and supplies.

• Understands working procedures of Front Office and other related departments.

• On a weekly basis, inspects a section of rooms for scheduling of extra cleaning, repairs, etc.

• Annually conducts a complete room grading program.

• Inspects all public areas daily.

• Periodically reviews and updates, if necessary, procedures concerning the stocking, care and control of uniforms, linens and supplies.

• Periodically reviews laundry and valet procedures to maximize efficiency and care of both hotel guest and staff items.

• Annually discusses personnel evaluations with the appropriate employees.

• Acts as Chairman of the Linen Management Committee under the umbrella of the Loss Control Committee.

• Prepares the Expense Forecast and the Profit and Loss Analysis Report.

• Ensures that the assigned bedrooms, corridors, vending areas and other areas are properly cleaned daily. Inspects these areas daily and submits work orders to the engineering department.

• Works closely with and gain a working knowledge of front office, accounting and the necessary aspects of food & beverage and engineering.

• Ensures that the Assistant Executive Housekeeper and the Floor Supervisors continually inspect their assigned areas turn in their room inspections.

• Ensures that all reports are prepared completely and on time.

• Ensures that SOP is available, current and in effect.

• Ensures that the guest response program under area of control is being followed effectively.

• Ensures that the hospitality program is in effect and monitored daily.

• Ensures that proper key controls are in effect.

• Ensures that purchasing manuals are kept up-to-date and only approved items are purchased. Purchase order logs should be maintained.

• Ensures that accurate inventories are taken: guest/cleaning supplies and uniforms monthly, linen on quarterly basis.

• Ensures that all reports are prepared completely and on time.

• Controls overtime through good management and immediate response to problems.

• Reviews operating statement and critiques unusual overages and shortages. All possible effort must be made to meet budgeted goals.

• Audits and approves schedules

• Involves the Assistant Executive Housekeeper, Floor Supervisors and Room Attendants in as many administrative functions as possible to further develop them.

• Ensures that all employees are hygienically clean and in clean, complete uniforms.

• Reviews preventive maintenance rooms daily.

• Provides up-to-date description for all supervisors and employees.

• Ensures that productive and effective monthly department meetings are held and meeting minutes are published and directed.

• Ensures that a process exist for an immediate response to all guest problems and guest correspondence.

• Ensures that lost and found articles are stored properly and that the correct logs are maintained.

• Maintains division goals.

Administration Responsibilities:

• Develops and implements programs designed to improve the efficiency of the operation and improve the service to our guests.
• Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.

Personnel Management:

• To consistently maintain selection, staffing, training, supervision, morale, grooming and conduct standards and terminate all persons within her scope of responsibility delegated by the General Manager and/or Hotel Management.

Human Relation and Training:

• Ensures that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.
• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed

Other Duties:

• Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.

Qualifications

• Knowledge and Experience

• Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)

• Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards

• Minimum 3-5 years of experience as Executive Housekeeper or Assistant Executive Housekeeper in 4/5-star hotels or luxury resorts

• Good command of English (especially for cross-department communication and handling guest requests)

• Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking

• Strong grasp of cost control, inventory management (linen, amenities), and labor scheduling

• Competencies

• Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs)

• Sharp eye for detail, cleanliness, and room presentation standards

• Problem-solving mindset to handle guest complaints and room maintenance issues quickly

• Ability to work under pressure, manage tight room turnaround times during peak seasons/full house

• Physically fit and energetic, capa