Executive Housekeeper

Company Description

Located on the pristine south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

• Customer Service

• Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests‘stays meticulously.

• Ensure that standards of excellence in customer service are maintained and regularly updated.

• Develop changes in products and services in response to customer requirements and evaluate against their improvement to the service.

• Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.

• Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.

• Deal with all guests’ queries and complaints swiftly and efficiently.

• Maintenance of facilities

• With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance program in order to ensure that the grounds, buildings and equipments and their dependencies are always meticulously maintained in excellent running order at all times.

• Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.

• Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.

• Human Resources

• Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.

• Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets.

• Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.

• Ensure that the personnel receives appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.

• Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance.

• Implement Disciplinary and grievance procedures in conjunction with the Human Resources Department.

• Create the necessary conditions for productive work, and working, evaluated to achieve objectives to satisfy qualities and standards of performance.

• Use effectively, monitor and control manpower and natural resources to balance both budgetary requirements and customer needs.

• Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.

• Reporting

• Regularly participate in management and coordination meetings organized by the General Manager or his representative as required.

• Report on the administration and operation of the department on a regular basis as per established policies.

• Safety Practices

• Ensure and maintain that Health and Safety practices are followed at all times.

• Adhere to fire alarm or any emergency statutory procedures in the event of fire.

• Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.

• Budget monitoring and Control

• Ensure that all Hotels Constance financial control Policies and Procedures are strictly adhered to.

• Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure & Opex & Uniform).

• Control the inventory of linen supplies, amenities and uniforms.

Qualifications

• Qualification:

• Hold a Diploma or Degree in Hospitality Management, Hotel Management, Housekeeping Management, or a related field.

• Experience:

• A minimum of 2 years of experience in the hotel industry in a similar position.

• Proven experience working in top luxury resorts with at least 150 rooms.

• Proven experience in housekeeping operations management, including rooms, public areas, laundry, and linen control.

• Technical Skills:

• Working knowledge of various computer software programs (MS Office, hotel property management systems, housekeeping management systems).

• Up to date with housekeeping trends, cleaning technologies, and best practices.

• Ability to manage budgets, control costs, and meet financial targets.

• Strong knowledge of health, safety, hygiene, and sanitation standards.

• Soft Skills:

• Ability to lead, motivate, and develop a multicultural team.

• Mastery in organization, planning, and attention to detail.

• Strong communication and interpersonal skills.

• Excellent problem-solving and decision-making skills.

• Guest-oriented and service-minded.

• Ability to work under pressure and maintain high service standards.

• Strong leadership and team management skills.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.