About this role
The Opportunity
This is a high-trust, high-ownership role for someone who enjoys both the big picture and the details that bring it to life. The right person will become our family’s trusted right hand: someone with the autonomy to build systems, anticipate needs, solve problems, and take meaningful ownership across household operations, family logistics, and personal administration.
One moment you may be coordinating a contractor, managing travel logistics, or keeping a household project moving; the next, you may be handling a school form, unpacking groceries, organizing the kids’ gear, or making sure the home is ready for our family’s return. The rhythm of the role can change quickly, too. A typical day may shift because of a school activity, an evening work commitment, travel, or an unexpected family need, so the right person is comfortable reassessing priorities and jumping in wherever they can be most helpful. For someone who genuinely enjoys creating order out of complexity and making life easier for others, this is a role where your impact will be felt every day.
Who You Are / What We're Looking For
You are a highly capable, proactive household professional who thrives on bringing order to a busy and dynamic family life. You think several steps ahead, take ownership without waiting for direction, and are equally comfortable managing high-level logistics and rolling up your sleeves to handle whatever the day requires. Above all, you are looking to become a trusted, long-term partner who creates calm, structure, and ease behind the scenes.
- Experienced Household Professional: You have experience as a Household Manager, Executive Assistant, Personal Assistant, Family Assistant, Estate Manager, or in a similar high-touch role supporting a busy household or executive.
- Exceptionally Organized: You are confident in managing multiple moving pieces at once: calendars, school forms, appointments, errands, household staff, vendors, travel logistics, supplies, gifts, returns, groceries, and the many small details that keep family life running smoothly.
- Proactive & Anticipatory: You naturally think several steps ahead. You notice what is missing, what is coming next, and what could become a problem if it isn't addressed and take action before being asked.
- High Ownership: Once you understand the goal, you can build the system, manage the details, and see things through from start to finish. You don't need a task-by-task list to keep things moving.
- Hands-On & Resourceful: You are equally comfortable coordinating a household project and jumping in where needed, whether that means unpacking groceries, resetting the kitchen, moving laundry along, organizing children's gear, confirming a babysitter, or preparing the home for the family's return from travel.
- Strong Communicator: You communicate clearly and efficiently, appreciate a quick check-in to align on priorities, and have good judgment about when to provide an update, escalate a decision, or simply handle something independently.
- Comfortable Managing People & Vendors: You can confidently coordinate household staff, caregivers, service providers, contractors, and vendors while maintaining strong relationships and ensuring follow-through.
- Warm & Comfortable with Children: While this is not a primary nanny position, you genuinely enjoy being around young children and are comfortable occasionally stepping into childcare when family needs shift unexpectedly. You would enjoy becoming a familiar, trusted presence in the children's lives.
- Flexible & Adaptable: You are comfortable with the natural ebb and flow of a dynamic household and understand that priorities can change with little notice. You can shift between household management, childcare support, errands, property needs, and administrative work depending on what the family needs that day. The role will also evolve throughout the year as the family moves between Brooklyn, Westchester, Martha’s Vineyard, and Cape Town.
- Calm Under Pressure: Changing priorities don't throw you off. You can assess what matters most, adjust quickly, and continue moving things forward with a positive, solutions-oriented approach.
- Service-Minded & Thoughtful: You genuinely enjoy creating ease for others and take pride in being the person who makes the day feel easier, the home feel steadier, and the family feel supported.
- Trustworthy & Discreet: You understand the level of trust that comes with working closely within a family's personal life and handle private information, schedules, and household matters with professionalism and discretion.
Key Responsibilities
Executive Household & Estate Oversight
- Serve as the central point person for household operations across multiple properties, with the ability to expand oversight as the family’s property portfolio grows
- Maintain visibility across household priorities, property needs, vendors, projects, and next steps, ensuring details are organized and followed through to completion
- Create and maintain effective household organization systems and routines
- Oversee cleaners, contractors, and other household service providers
- Research and coordinate repairs, quotes, maintenance calls, vendor access, and property needs
- Support renovation oversight by being on-site when the family is unavailable, coordinating vendor access, and relaying contractor or architect questions
- Help tracking and managing seasonal property needs, such as arranging snow removal services, sidewalk shoveling, walkthroughs, and other tasks that help prevent issues or fines while the family is away
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