Executive - Helpdesk

Job Title

Executive - Helpdesk

Job Description Summary

Job Description

• Manage the facility helpdesk and respond to employee/service requests.
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• Log, track, coordinate, and follow up on complaints and service requests until closure.
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• Coordinate with Engineering, Housekeeping, Security, Transport, and other facility teams for timely resolution.
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• Maintain helpdesk records, trackers, daily reports, and MIS.
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• Monitor pending tickets and escalate ageing or critical issues to the Facility/Technical Manager.
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• Coordinate with vendors and internal stakeholders for operational requirements.
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• Support planned audits by maintaining required helpdesk records and documentation.
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• Ensure professional communication with client employees and stakeholders
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• Assist the Facilities team with routine administrative and operational activities.

INCO: “Cushman & Wakefield”