About this role
Microsoft South Africa seeks an Executive Director Enterprise and Commercial Sales to lead and develop a team that acts as an advocate for customers and partners, translating insights into solutions. The role focuses on proactively identifying opportunities, mobilizing resources across the customer success unit and Microsoft, and ensuring blockers are identified and mitigated. You will guide highly complex or impactful customers toward well-architected, secure, resilient, and cost- and performance-optimized solutions, with a focus on consumption, usage, and unified expansion at scale. The role emphasizes driving operational excellence, applying proven practice standards across sales stages, and leveraging market insights to inform leadership and strategy. You will lead cross-solution opportunities, foster AI-enabled and digital transformation capabilities, and ensure customer readiness and achievement of business goals while aligning with Microsoft value propositions and governance practices. You will also oversee change management, customer adoption, and ongoing feedback to improve offerings. In addition, this role has people-management responsibilities, including employee growth and development, project execution, and performance management.