About this role
InTalent Asia
WE ARE HIRING: Executive – CRM, Admin & Business Support
Location: Colombo, Sri Lanka
Employment Type: Full-Time
Work Arrangement: Onsite
Industry: Automotive
About the Role
Our client is seeking a proactive and customer-focused Executive – CRM, Admin & Business Support to provide front-office coordination, customer relationship management, administrative support, and cross-functional business assistance across multiple departments.
This role is ideal for a dynamic individual who enjoys customer interaction, business coordination, administration, and supporting operational excellence within a fast-paced business environment.
Key Responsibilities
-
Customer Relationship Management
-
Conduct customer and lead follow-up calls to maintain engagement and support business development initiatives.
-
Collect customer feedback and maintain accurate CRM records.
-
Support customer retention and loyalty programmes.
-
Monitor customer interactions and ensure timely follow-up on inquiries and requests.
-
Gather market and competitor information to support business decision-making.
-
Reception & Customer Service
-
Manage front-office reception activities and welcome customers and visitors professionally.
-
Respond to customer inquiries and direct requests to relevant departments.
-
Ensure a positive customer experience through professional communication and service.
-
Handle inbound calls and coordinate communication effectively.
-
Administration & Business Support
-
Provide business support and coordination across Sales, Marketing, Finance, HR, and showroom operations.
-
Coordinate meetings, schedules, and administrative requirements.
-
Manage filing systems, documentation, quotations, invoices, and sales-related records.
-
Prepare business correspondence and maintain operational records accurately.
-
Support the preparation of reports, presentations, spreadsheets, and business documents.
-
Office & Showroom Coordination
-
Coordinate office administration, supplies, maintenance, and operational requirements.
-
Support showroom operations and day-to-day business activities.
-
Ensure administrative processes are executed efficiently and accurately.
-
Assist departments with coordination and follow-up activities as required.
Requirements
-
Minimum 2 years of relevant work experience.
-
Diploma in Marketing, Business Studies, or a related discipline.
-
Experience in administration, business support, coordination, customer service, or reception-related functions.
-
Hands-on experience using ERP-type systems will be an advantage.
-
Experience working with PABX systems and office communication tools will be beneficial.
-
Excellent command of spoken and written English is essential.
-
Strong customer service and interpersonal skills.
-
Strong communication and coordination abilities.
-
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
-
Ability to prepare professional reports, presentations, and business documentation.
-
Strong organizational skills with attention to detail.
-
Age between 20–28 years.
-
Ready to take your career to new heights?
-
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
-
Our client is looking for skilled individuals to fill the role of Executive – CRM, Admin & Business Support.
-
Apply now and see how you can be the perfect fit for this exclusive position!