About this role
Executive Briefing Center, Manager CIW
The Center for Intelligent Water (CIW) Manager is responsible for leading the Center for Intelligent Water experience program. You'll work alongside Sales, Marketing, Product, Innovation, Brand, and Executive Leadership to create customer engagements that deepen trust, accelerate opportunities, and reinforce Xylem's leadership in solving the world's most critical water challenges.
Essential Duties/Principal Responsibilities
- Own the overall Center for Intelligent Water program strategy, operating model, and roadmap, ensuring it reflects Xylem's mission and delivers value for customers and the business
- Establish goals, success metrics, and performance reporting that connect Center outcomes to customer engagement, pipeline acceleration, and business impact
- Own Center performance reporting and business impact measurement, leveraging engagement and customer feedback data to drive continuous improvement
- Develop processes, standards, and governance for customer engagements and executive briefings that create consistent, high-quality experiences
- Serve as the primary liaison between Sales, Marketing, Product, Innovation, Brand, and Executive Leadership, aligning teams around Center priorities and customer engagement objectives
- Champion adoption and utilization of the Center across the organization, helping teams leverage the Center to strengthen customer relationships, accelerate opportunities, and drive business outcomes
- Measure Center utilization, customer satisfaction, engagement outcomes, and business impact; identify opportunities to improve visitor experiences, briefing effectiveness, and operational eff