Executive Assistant to the CEO

Executive Assistant to the CEO at Stateside Microfinance Bank Limited

Location: Lagos Industry: Banking / Financial Services

About the Role

• Stateside Microfinance Bank is seeking a proactive, organized, and customer-focused professional to fill the position of Executive Assistant to the CEO
• The successful candidate will provide executive and administrative support to the CEO while driving excellent customer service, managing customer inquiries and complaints, supporting marketing initiatives, and gaining practical exposure to the bank’s operational processes.
• This is an excellent opportunity for a professional who can multitask effectively, communicate confidently, maintain confidentiality, and contribute to both executive efficiency and an outstanding customer experience.

Key Responsibilities

• Executive Support
• Manage the CEO’s calendar, meetings, correspondence, and appointments.
• Prepare executive reports, presentations, briefs, and other official documents.
• Coordinate executive projects and follow up on action points across departments.
• Support communication and collaboration between the CEO’s office and internal and external stakeholders.

Customer Experience & Relationship Management:

• Serve as a first point of contact for customers across physical and digital channels.
• Respond to customer inquiries and provide accurate information on the bank’s products and services.
• Support account opening, account updates, customer documentation, and KYC compliance.
• Monitor customer complaints, coordinate resolution, and ensure timely follow-up.
• Gather customer feedback and recommend improvements to service delivery.

Operations Support & Development:

• Work closely with the Head of Operations to gain practical knowledge of banking operations and compliance processes.

• Support operational documentation checks, monitoring, and back-office coordination when assigned.

• Identify and report operational gaps, risks, and opportunities for improvement.

• Provide designated backup support for routine operational activities when required and authorized.

• Requirements & Qualifications

• Bachelor’s Degree or HND in Business Administration, Social Sciences, or a related field.

• 2–3 years’ relevant experience in executive assistance, administration, customer service, or a related role.

• Excellent written and verbal communication skills.

• Strong organizational, time-management, and multitasking abilities.

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

• Strong analytical, problem-solving, and interpersonal skills.

• High levels of professionalism, discretion, integrity, and attention to detail.

• A customer-centric mindset and the ability to work independently with minimal supervision.

Application Closing Date

25th October, 2026.