Executive Assistant - Hospitality

Executive Assistant - Hospitality

Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.

Executive Assistant - Hospitality

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 4 - 7 years
• Location Abuja
• Job Field Administration / Facilities , Food, Beverage and Hospitality

Reports to: Group Managing Director / Group CEO / Head of Real Estate

Direct Reports: Administrative Assistants, Project Support Staff and other personnel assigned to the Real Estate Office, where applicable

Main Function

The role supports the effective administration and coordination of the Group's hospitality businesses, including hotels, restaurants, lounges, bars, banquet and event facilities, catering operations and other hospitality-related businesses.

The Executive Assistant will coordinate information and communication between the Hospitality Executive, General Managers, Hotel Managers, Heads of Departments, Finance, HR, Sales & Marketing, Procurement, Engineering, Food & Beverage and other Group functions.

The role is responsible for maintaining accurate operational records, coordinating meetings and inspections, tracking Management directives, preparing reports and presentations, monitoring key operational activities and ensuring that outstanding actions across the hospitality businesses are followed through to completion.

The position requires strong organization, hospitality awareness, discretion, attention to detail and the ability to work effectively with senior management and multiple hospitality locations.

Role Responsibilities

Executive Support

• Provide comprehensive executive and administrative support to the Group Head of Hospitality.
• Manage the Executive's calendar, appointments, meetings and engagements.
• Coordinate daily schedules and ensure timely communication of commitments.
• Prepare meeting agendas, briefing notes, reports and presentations.
• Assist the Executive in preparing for operational and strategic meetings.
• Coordinate travel arrangements and itineraries where required.
• Manage correspondence and requests directed to the Hospitality Executive.
• Maintain an organised system for tracking executive assignments and deadlines.

Hospitality Portfolio Coordination

• Maintain an up-to-date record of all hospitality businesses within the Group.
• Maintain profiles of hotels, restaurants, lounges, bars, banquet facilities and other hospitality operations.
• Maintain information on room inventory, outlets, facilities and key operational activities where required.
• Track the operational status of hospitality properties and business units.
• Compile information from individual properties for Group-level reporting.
• Ensure hospitality portfolio information is accurate and regularly updated.
• Assist Management in monitoring the performance and development of hospitality businesses.

Hotel Operations Coordination

• Coordinate the collection of operational information from General Managers and Hotel Managers.
• Track hotel operational reports and key Management submissions.
• Follow up on outstanding operational issues and Management directives.
• Coordinate information between Group Hospitality Management and individual hotels.
• Monitor deadlines for reports, inspections, meetings and operational initiatives.
• Assist with coordination of hotel improvement and operational projects.
• Escalate significant operational issues to the Hospitality Executive.

Food & Beverage Coordination

• Support the Hospitality Executive in monitoring restaurants, bars, lounges, banqueting and other F&B operations.
• Coordinate collection of F&B performance reports from relevant managers.
• Track major F&B initiatives, promotions and operational projects.
• Assist in monitoring outlet openings, renovations and improvement activities.
• Coordinate meetings with F&B Managers, Restaurant Managers and other relevant personnel.
• Follow up on agreed actions arising from F&B meetings.
• Maintain relevant records and reports for Management review.

Guest Experience and Service Standards

• Support Management in monitoring guest experience initiatives across hospitality businesses.
• Coordinate information relating to guest feedback, complaints and service improvement initiatives.
• Track recurring guest service issues requiring Management attention.
• Maintain records of approved service improvement initiatives.
• Coordinate follow-up with relevant departments on unresolved guest experience matters.
• Assist in monitoring compliance with established hospitality standards.
• Escalate serious or recurring service concerns to the appropriate Executive.

Management Meetings and Coordination

• Coordinate meetings involving the Hospitality Executive and property management teams.
• Prepare meeting agendas and supporting documents.
• Schedule meetings with General Managers, Hotel Managers and Heads of Departments.
• Record or coordinate the preparation of meeting minutes.
• Maintain action trackers for all Hospitality Management meetings.
• Follow up with responsible personnel on agreed actions.
• Provide regular updates on outstanding matters.
• Ensure meeting records are properly maintained.
• Property Visits and Inspections
• Coordinate visits and inspections to hotels and other hospitality locations.
• Prepare schedules and itineraries for Management visits.
• Coordinate attendance of relevant property management personnel.
• Prepare relevant reports and documents for inspections.
• Record key observations and action points from visits.
• Follow up on issues identified during inspections.
• Maintain records of inspection reports and corrective actions.

Performance Reporting

• Collect and compile operational reports from hospitality subsidiaries.
• Prepare periodic reports for the Hospitality Executive.
• Track key operational performance indicators.
• Compile information on occupancy, room revenue, ADR, RevPAR, F&B revenue, event revenue and other approved hospitality metrics.
• Track departmental performance reports from individual properties.
• Assist in identifying significant changes or performance issues for Management attention.
• Prepare presentations and summaries for Management meetings.
• Ensure all information presented is accurate and properly supported.

Financial and Commercial Coordination

• Liaise with Finance on hospitality-related financial information as required.
• Assist in compiling budgets, expenditure reports and financial performance information.
• Track approved capit