About this role
Executive Assistant
Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Executive Administrative Assistant.
This person will have strong organization and communication skills, as well as a high level of discretion due to the confidential nature of the work performed. A passion for hospitality, a flexible mindset, and a dependable work ethic will create a successful candidate for this role.
The role - Overview:
- Administrative support to the Planning Committee (Executive Committee) including the General Manager
- Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
- Handle Elite Phone Line and Email, point of contact for Elite guests. Provide daily VIP/Elite Guest amenity card list to GM/RM.
- Calendar coordination and travel planning for the Planning Committee and General Manager.
- Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
- Preparing and processing purchase orders for the executive office.
- Liaison with Four Seasons Area Executive Leadership Team, Regional Vice Presidents and Administrators as required.
- Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.
- Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
- Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
- Assist Resort Operation as needed (Rooms, Food and Beverage, Sales Division).
- Assist Resort with employee relations events.
- Assist in phone coverage with Planning Committee, Sales & Catering phone lines.
- Maintain master list of donations made to charities on behalf of the hotel.
- Partner with departments to integrate ESG principles into operations, procurement, guest experience, employee engagement, and community relations.
- Coordinate ESG audits, certifications, assessments, and sustainability benchmarking processes.
- Develop and manage partnerships with local community organizations, suppliers, NGOs, and industry groups.
- Support social impact initiatives, including diversity and inclusion, employee wellbeing, community investment, and responsible employment practices.
- Prepare communications, presentations, and ESG content for internal and external audiences.
- Conduct regular quality inspections across operational areas to ensure compliance with brand standards, service expectations, safety requirements, and internal procedures.
- Monitor guest experience standards and identify opportunities to improve consistency, efficiency, and service delivery.
- Document inspection results, quality findings, defects, service gaps, or non-compliance issues.
- Prepare reports and share recommendations with department leaders and senior management.
- Track recurring issues and identify root causes to prevent repeated quality concerns.
This list is not all –inclusive and should only be used as an overview of all actual responsibility.
Qualifications & Experience:
- Minimum 3+ years’ experience in an Executive Assistant or administrative/secretarial role.
- Hospitality experience is an advantage but not essential.
- Impeccable integrity to ensure maximum confidentiality and discretion.
- Exemplary business communication skills with fluency in verbal and written English.
- Ability to multitask, prioritize and handle conflicting demands.
- Exceptional organization of personal work as well as others’ schedules and needs.
- Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business.
- Solid under pressure, professional and able to maintain composure in handling challenges and complaints
- Strong attention-to-detail with a focus on delivering quality while meeting deadlines
- Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email. Knowledge of OPERA reservation system helpful.
- Successful candidates must possess the ability to work in Canada
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
The ability to work in Canada is strongly preferred. Management candidates currently within Four Seasons may qualify for a work permit.
If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.
About Four Seasons Hotels & Resorts
Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
What’s in it for you
- $74,857.10 per year
- Housing allowance
- Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;
- Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc;
- Complimentary meal per shift in our employee dining room,
- Retirement plan with employer contribution;
- Paid time off; vacation days and additional floating holidays per year;
- Excellent training and development program;
- Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
Learn more about what it’s like to work for Four Seasons: