Exception Handling Associate

About the Role Signify is seeking an Exception Handling Associate to join the Invoice Management Team in Noida, India. This role focuses on validating vendor invoices, processing PO and Non-PO invoices, and ensuring accuracy and timely payment through adherence to internal controls and SLAs. The role involves collaborating with internal teams, resolving discrepancies, and driving process improvements.

What You'll Do

• Perform Vendor invoice data validation.
• Process PO and Non-PO invoices.
• Liaise with internal teams for gathering missing information and resolving discrepancies in posting of invoices.
• Follow work instructions and ensure adherence to internal controls.
• Regularly Track and report the status of assigned tasks.
• Deliver on SLA/KPIs related to the assigned process.
• Monitor and help resolve queries and escalations with appropriate root cause analysis.
• Actively participate and contribute to drive process efficiencies and improvements to attain a robust process.
• Perform other related duties as assigned by management.

What We're Looking For

• 3+ years of experience in Accounts Payable process.
• Hands-on experience of Vendor Invoice processing.
• Ability to read and interpret documents such as vendor invoices, instructions, and procedure manuals.
• Awareness & Knowledge on Basic Financial Accounting.
• Excellent written and verbal communication skills, with a customer service mentality.
• Awareness and ability to drive efficiencies on Key Metrics like First pass yield, Vendor Paid on time, Invoice & Payment exceptions.
• Strong interpersonal skill to interact with Management, Stakeholders, and peers effectively.
• Ability to communicate and document problems, resolutions, and action plans.
• Metric driven mind set.
• Flexible to work in any shifts on rotation basis.

Nice to Have

• Experience working within a VIM Open Text ERP system.
• Indian accounting knowledge.
• Hands on Experience in India invoice processing.
• Liaise with TDS & GST knowledge that require to process invoices.
• Understanding of PO/Non-PO Invoices, 3-way match & GR-IR process.
• Detail oriented and assertive when dealing with external and internal customers.
• Demonstrates the ability to think at the goal level (smart, agile, demonstrates common sense).
• First Time Right (FTR) Approach.
• Working knowledge of Microsoft Office Tools.
• Ability to prioritize tasks and manage time efficiently.
• Quick learner and ability to deliver within assigned SLA.
• High degree of professional integrity.