About this role
Events & Reservations Manager
Region Europe and North Africa
Location
Novotel Cambridge North, Cambridge, United Kingdom
Job Description
Key Responsibilities
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Manage all reservations and events enquiries, ensuring prompt and professional responses.
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Drive bedroom, meetings and events revenue through effective conversion and upselling.
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Coordinate group accommodation bookings and event requirements.
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Build strong relationships with corporate clients, agencies and local businesses.
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Work closely with Revenue, Sales, Front Office, F&B and Operations teams.
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Manage function sheets and communicate event details to operational departments.
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Monitor booking trends, forecasts and business levels.
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Ensure all reservations are accurately maintained within Opera PMS.
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Handle guest and client feedback professionally and efficiently.
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Lead, coach and develop the team
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Drive Loyalty program with clients
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What We're Looking For
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Previous experience in Reservations, Meetings & Events or Hotel Sales.
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Strong commercial awareness and revenue focus.
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Knowledge of Opera PMS is highly desirable.
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Excellent communication and organisational skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Passion for hospitality and delivering exceptional guest experiences.
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Previous supervisory or management experience preferred.
Benefits
- £13.45 per hour
- Free Gym
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Great work environment and colleagues
- You can work with multinational colleagues
- Be part of a global community of hospitality industry
- Opportunity to develop your career
- Special staff rate at our hotels
- Personal development programs
- Complimentary meals on duty and uniforms
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
- Free parking
- Apprenticeship scheme
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality