Events and In-Room Dining Server

Events and In-Room Dining Server

We believe extraordinary experiences are created through genuine connections, thoughtful service, and a deep appreciation for our incredible surroundings. As an Event & In-Room Dining Server, you will help bring this to life, creating memorable moments for our guests whether they are celebrating a special occasion, gathering for an event, or enjoying a quiet dining experience in the comfort of their room.

With a passion for hospitality and a natural attention to detail, you will deliver warm, intuitive, and personalized service that reflects the spirit of Rimrock Banff. Working across Event Services and In-Room Dining, you will be part of a collaborative team committed to creating meaningful experiences, anticipating guest needs, and making every moment feel exceptional.

Start Date: November 2026

What You’ll Be Doing

Events

• Set up, service, and break down banquet rooms, meeting spaces, and event areas in accordance with event specifications and luxury service standards.
• Prepare tables, service stations, buffets, and beverage stations, ensuring all details are presented to the highest standard.
• Review Banquet Event Orders to understand guest requirements, menus, dietary needs, timelines, and service expectations.
• Provide attentive and professional food and beverage service during meetings, conferences, weddings, banquets, and other special events.
• Restock bars, polish glassware and cutlery, and maintain cleanliness, organized service areas.

In-Room Dining

• Deliver food and beverage orders with professionalism, accuracy, and attention to detail
• Ensure orders are accurate, complete, and presented attractively, including appropriate cutlery, condiments, glassware, and service accessories.
• Respect guest privacy and follow hotel procedures when entering guest rooms and interacting with guests.
• Return to guest rooms to retrieve trays, tables, and service equipment in a timely and discreet manner.
• Deliver amenities, VIP touches, and pre-arrival experiences with discretion

Luxury Guest Experience

• Deliver warm, genuine, and intuitive service that reflects the hotel's luxury positioning and service philosophy.
• Handle guest concerns promptly and professionally, escalating issues to leadership when appropriate.
• Maintain a thorough understanding of menus, ingredients, preparation methods, beverages, and available services.

Operational Excellence

• Work across Events and In-Room Dining according to operational requirements and scheduled assignments.
• Communicate clearly with leaders and colleagues regarding priorities, guest requirements, and operational challenges.
• Follow all food safety, sanitation, workplace health and safety, and responsible alcohol service requirements.
• Ensure equipment, service areas, and storage spaces are maintained in a clean, safe, and organized condition.
• Perform other reasonable duties within the scope of the position as assigned by hotel leadership.

Qualifications

• What You Bring

• Experience in a luxury hotel or find dining restaurant an asset.

• A genuine passion for hospitality and delivering exceptional guest experiences.

• Excellent attention to detail and the ability to maintain high service standards in a fast-paced environment.

• Alberta ProServe certification required

• Previous experience in food and beverage service, banquets, events, or a similar hospitality environment is preferred.

• Bonus If You Bring

• Experience in Forbes/LQA-aligned hospitality environments

• Familiarity with tray service, cloche presentation, or private dining service standards

• Physical Demands

• Continuous standing and walking for extended periods

• Frequent lifting, carrying, pushing, and pulling of trays, carts, and service equipment

• Repeated bending, reaching, twisting, and stooping during service and setup

• Ability to safely handle hot food, beverages, and service ware while following established safety procedures.

• Work in a fast-paced environment with exposure to heat, noise, and cleaning chemicals

• Able to work varying shifts including early mornings, late evenings, weekends, and holidays based on operational requirements.

• Visa Requirements

• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.

• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.

• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.

• One complimentary buffet meal per shift in our staff cafeteria.

• Subsidized shared Staff Accommodation for full-time status (subject to availability).

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US