Events and In-Room Dining Server - Full-Time/Part-Time/Casual

Events and In-Room Dining Server - Full-Time/Part-Time/Casual

Company Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

We believe extraordinary experiences are created through genuine connections, thoughtful service, and a deep appreciation for our incredible surroundings. As an Event & In-Room Dining Server, you will help bring this to life, creating memorable moments for our guests whether they are celebrating a special occasion, gathering for an event, or enjoying a quiet dining experience in the comfort of their room.

With a passion for hospitality and a natural attention to detail, you will deliver warm, intuitive, and personalized service that reflects the spirit of Rimrock Banff. Working across Event Services and In-Room Dining, you will be part of a collaborative team committed to creating meaningful experiences, anticipating guest needs, and making every moment feel exceptional.

Start Date: November 2026

What You’ll Be Doing

Events

• Set up, service, and break down banquet rooms, meeting spaces, and event areas in accordance with event specifications and luxury service standards.

• Prepare tables, service stations, buffets, and beverage stations, ensuring all details are presented to the highest standard.

• Review Banquet Event Orders to understand guest requirements, menus, dietary needs, timelines, and service expectations.

• Provide attentive and professional food and beverage service during meetings, conferences, weddings, banquets, and other special events.

• Restock bars, polish glassware and cutlery, and maintain cleanliness, organized service areas. In-Room Dining

• Deliver food and beverage orders with professionalism, accuracy, and attention to detail

• Ensure orders are accurate, complete, and presented attractively, including appropriate cutlery, condiments, glassware, and service accessories.

• Respect guest privacy and follow hotel procedures when entering guest rooms and interacting with guests.

• Return to guest rooms to retrieve trays, tables, and service equipment in a timely and discreet manner.

• Deliver amenities, VIP touches, and pre-arrival experiences with discretion Luxury Guest Experience

• Deliver warm, genuine, and intuitive service that reflects the hotel's luxury positioning and service philosophy.

• Handle guest concerns promptly and professionally, escalating issues to leadership when appropriate.

• Maintain a thorough understanding of menus, ingredients, preparation methods, beverages, and available services. Operational Excellence

• Work across Events and In-Room Dining according to operational requirements and scheduled assignments.

• Communicate clearly with leaders and colleagues regarding priorities, guest requirements, and operational challenges.

• Follow all food safety, sanitation, workplace health and safety, and responsible alcohol service requirements.

• Ensure equipment, service areas, and storage spaces are maintained in a clean, safe, and organized condition.

• Perform other reasonable duties within the scope of the position as assigned by hotel leadership.

Qualifications

• What You Bring

• Experience in a luxury hotel or fine dining restaurant an asset.

• A genuine passion for hospitality and delivering exceptional guest experiences.

• Excellent attention to detail and the ability to maintain high service standards in a fast-paced environment.

• Alberta ProServe certification required

• Previous experience in food and beverage service, banquets, events, or a similar hospitality environment is preferred.

• Bonus If You Bring

• Experience in Forbes/LQA-aligned hospitality environments

• Familiarity with tray service, cloche presentation, or private dining service standards

• Physical Demands

• Continuous standing and walking for extended periods

• Frequent lifting, carrying, pushing, and pulling of trays, carts, and service equipment

• Repeated bending, reaching, twisting, and stooping during service and setup

• Ability to safely handle hot food, beverages, and service ware while following established safety procedures.

• Work in a fast-paced environment with exposure to heat, noise, and cleaning chemicals

• Able to work varying shifts including early mornings, late evenings, weekends, and holidays based on operational requirements.

• Visa

Requirements

• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time status (subject to availability).