About this role
Event Staff - MGM Music Hall Fenway
The Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
The Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.
WHAT THIS ROLE WILL DO
- Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
- Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
- Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
- Direct restroom and concessions lines, as needed, to shorten guest waiting times.
- Assist in resolving guest complaints. Work staff entrance and give out employee badges
- Help maintain PPE and sanitization inventory
- Communicate venue information about policies and procedures to guests
- Report maintenance and cleaning issues to the respective department manager in a timely manner.
- May fill in temporarily with a department to support staffing levels during peak or break times.
- Greet guests as they enter and leave the venue. May also distribute advertising flyers.
- Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.
- Keep records of inquiries, complaints, or comments.
- Help with VIP programming under the direction of the Operations Manager
- Report maintenance and cleaning issues during a show to the respective department manager.
- Monitor and log lost and found items
- Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
- Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages insid