About this role
Event Services Manager
Full-Time
Permanent
FAIRMONT
Sales & Marketing
Location: Fairmont Austin, Austin, United States
External Reference: REF122924U
Region: Luxury & Lifestyle
Company Description
Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Reporting to the Director or Associate Event Sales & Services, responsibilities and essential job functions include but are not limited to the following:
- Consistently provide professional, friendly, and engaging service to all internal and external customers.
- Maintain positive relationships with guests, clients, vendors, colleagues, and the global sales network.
- Actively solicit and sell guest rooms and meeting space to small groups, ensuring quarterly and annual sales goals are achieved.
- Develop new business opportunities, engage prospective clients, maintain existing accounts, and encourage repeat business.
- Maintain accurate account, contact, sales activity, and business details in the appropriate customer relationship management (CRM) and sales software applications.
- Assume Conference Services responsibilities for groups arriving within 30 days of booking or arrival, as applicable.
- Confirm, review, and coordinate all event and function details to ensure contractual requirements and client expectations are met.
- Obtain group rooming lists, coordinate reservation details, and request deposits in accordance with established policies.
- Conduct pre-convention meetings as required to review event logistics, operational requirements, and client expectations.
- Collaborate closely with the Culinary, Front Office, and other operational departments to communicate group requirements and ensure seamless event execution.
- Meet with clients prior to departure to confirm that all contracted services and event details have been delivered to their satisfaction and to identify opportunities for future business.
- Follow all departmental policies, procedures, and service standards.
- Comply with all health, safety, and security policies and procedures.
- Perform other duties and responsibilities as assigned.
Qualifications
- Hospitality Management Degree or equivalent an asset
- Experience in sales, event planning and hotel operations an incredible asset
- Knowledgeable on food and beverage trends and the luxury hotel market
- Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual
- Proven ability to plan and execute events effectively with a strong attention to detail
- Working knowledge of Opera Cloud, Microsoft Office - Word, Excel, PowerPoint and Social Tables
- Strong written and verbal communication skills
Physical Aspects of Position (included but not limited to):
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Frequent sitting and standing throughout shift
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Occasional lifting and carrying up to 20lbs
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Occasional kneeling, pushing, pulling, lifting
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Occasional ascending or descending ladders, stairs and ramps
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Ability to focus attention on guest needs, remaining calm and courteous at all times
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Additional Information
Your team and working environment:
- A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
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Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
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Discover a world where life pulses with passion
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
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When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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LET YOUR PASSION SHINE
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We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.
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JOIN US
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