About this role
EUS Specialist IT Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
UK – Iver Heath - Slough
IT
Full-time
Your skills
- At least 3-5 years experience (or equivalent) on the same position
- Advance knowledge of MacOS environment
- Advance technical knowledge
- Good knowledge of VDI support
- Willingness and ability to travel into other countries for work
- High professionalism at work, ability to handle confidential information
Your tasks
- Maintain functional and operational documentation
- Provide on-site End User Support or Remote End User Support on Level 2
- Analyze and troubleshoot advanced technical problems
- Manage own ticket queue to keep SLA green
- Identify topics for improvement and areas for automation
- Fulfil on site tasks as well as customer standards and processes
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- Unlimited employment contract
- International job opportunities
- Onboarding program
- Company events
- Internal career development program
- Medical cash plan
Job-Id: 20318 EUS Specialist IT Technician UK – Iver Heath - Slough
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