About this role
About the Role ICON is seeking an EUC Engineer III to lead the design, stability, and continuous improvement of enterprise endpoint and VDI platforms in a hybrid office-based role in Chennai, India. You will own engineering decisions across modern endpoint management, VDI, and EUC services to improve reliability, security, and user experience. What You'll Do
- Lead the engineering, operation, and continuous improvement of enterprise EUC platforms including Intune, MECM/SCCM, Citrix Virtual Apps & Desktops, Jamf, Group Policy, and supporting AWS components.
- Act as technical lead during major EUC and VDI incidents, driving diagnosis, resolution, and measurable preventative remediation.
- Define secure configuration baselines, compliance standards, and build quality metrics using modern endpoint management frameworks.
- Use operational data and KPIs to drive decisions, identify risks, influence roadmap priorities, and support capacity planning.
- Strengthen endpoint security posture through Conditional Access, Defender, OS hardening, and compliance policy enforcement.
- Own complex change deployments, ensuring proper validation, documentation, and adherence to IT change and governance processes.
- Produce high‑quality runbooks, standards, dashboards, and data‑backed reports for technical teams and senior leadership.
- Collaborate closely with infrastructure, security, service desk, and application teams to deliver integrated EUC solutions.
- Mentor and guide junior engineers, promoting best practices, operational excellence, and a data-first mindset.
- Participate in off‑hours support and on‑call rotations as required to maintain service availability. What We're Looking For
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
- Strong enterprise‑level experience with modern endpoint and EUC technologies including Intune, MECM/SCCM, Citrix Virtual Apps & Desktops, Jamf Pro, Group Policy, and foundational AWS services.
- Proven experience leading complex incident resolution and delivering quantified root cause analyses.
- Demonstrated ability to generate, interpret, and present operational data, dashboards, and KPIs to technical and non‑technical stakeholders.
- Deep knowledge of Windows and macOS platforms, endpoint security, patching, application delivery, and profile management technologies.
- Experience operating in regulated or security‑conscious enterprise environments.
- Strong scripting capability (PowerShell and macOS scripting preferred).
- Proven leadership qualities with the ability to mentor junior engineers and take ownership of critical services.
- Comfortable working in a fast‑paced environment with the flexibility to provide out‑of‑hours support as required. Compensation & Benefits
- Competitive salary and benefits; include annual leave entitlements, health insurance offerings, and retirement planning offerings.
- Global Employee Assistance Programme LifeWorks, providing 24‑hour access to a global network of professionals for well‑being support.
- Life assurance and flexible country‑specific optional benefits (e.g., childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments).
- ICON is committed to inclusion and equal opportunity for all qualified applicants.