About this role
Job Details
Summary
Position : EUC Engineer [End User Computing (EUC)] Location: Stevens Point, Wisconsin (Onsite)
Duration : Full-Time
Position Summary
We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global IT teams to ensure high availability of business-critical systems.
Key Responsibilities
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Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals.
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Install, configure, and troubleshoot Windows desktops and laptops.
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Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
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Diagnose and resolve hardware, software, and connectivity issues.
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Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi-Fi.
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Support Cisco networking equipment and coordinate with network teams.
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Manage IT assets, device deployments, and hardware replacements.
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Support manufacturing shop-floor systems, barcode printers, scanners, and label printers.
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Work with ServiceNow for incident, request, and change management.
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Perform root cause analysis and ensure timely resolution of incidents.
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Coordinate with vendors and infrastructure teams during outages and planned maintenance.
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Participate in on-call support and emergency response when required.
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Maintain documentation, SOPs, and knowledge articles.
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Required Skills
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5+ years of End User Computing / Desktop Support experience.
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Strong knowledge of Windows 10/11 administration.
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Microsoft 365 Administration.
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Active Directory and Azure AD.
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Hardware troubleshooting (Dell/HP laptops & desktops).
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Printer and peripheral support.
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Experience with ServiceNow or similar ITSM tools.
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Excellent customer service and communication skills.
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Thanks & Regards
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Rakesh Vangala
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Team Lead
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Burgeon IT Services LLC.
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Email Id: OR
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id: 10500016
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Position Id: 9122324
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Posted 16 hours ago
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Contact the job poster
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Rakesh Vangala
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Recruiter @ BURGEON IT SERVICES LLC
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