About this role
EU Regional Service Delivery Manager, Invoice to Pay (I2P)
Essential Duties and Responsibilities
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Lead day-to-day regional I2P operations for Europe, ensuring invoice-to-pay activities are completed accurately, timely, and in accordance with company policies, accounting standards, controls, SOX requirements, and regulatory requirements.
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Lead through managers and team leaders across multiple European shared service locations, with responsibility for workload prioritization, performance management, development planning, business continuity coverage, and team engagement.
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Monitor, review, and evaluate I2P service outputs, methods, procedures, and operational performance to identify root causes, service gaps, and improvement opportunities.
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Establish, maintain, and monitor service level agreements, operational metrics, and regional I2P KPIs, including invoice cycle time, first-pass yield, touchless processing, on-time payment, productivity, quality, aging, and resolution cycle time.
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Partner with regional Controllership, Procurement, Finance, Treasury, Technology, Global Process Owners, and local business stakeholders to resolve operational issues and improve the end-to-end invoice-to-pay experience.
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Build collaborative relationships with internal stakeholders and third-party outsourced service providers, where applicable, to ensure clear accountability, effective issue resolution, and consistent service delivery across the region.
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Identify and resolve operational issues across business units, local hubs, shared service teams, and third-party providers, escalating risks and dependencies as needed.
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Drive continuous improvement initiatives that improve efficiency, accuracy, compliance,