Estates Services Support Team Operative – Helping Keep Our Communities Clean, Safe and Welcoming

Estates Services Support Team Operative – Helping Keep Our Communities Clean, Safe and Welcoming

Are you passionate about delivering high standards, take pride in your work, and enjoy making a visible difference to local communities? As an Estates Services Support Team Operative, you'll play a key role in supporting our frontline caretaking teams to ensure Peabody estates and communal areas remain clean, safe, well maintained and welcoming for residents.

Working across a designated patch, you'll undertake specialist cleaning tasks, support estate improvement initiatives, assist with bulk refuse and fly-tip removal, carry out non-skilled emergency lighting and fire alarm testing, and help maintain the high standards our residents expect. This is a varied, hands-on role where no two days are the same and where your contribution has a direct impact on customer satisfaction and neighbourhood quality.

What you'll do

• Keep Peabody estates, blocks and communal areas clean, tidy and free from litter and graffiti

• Support caretaking and gardening teams with bulk refuse removal and disposal

• Carry out specialist cleaning activities including hard floor care, window cleaning, chute cleaning and prestige cleans

• Assist with estate improvement programmes and identify solutions to recurring environmental issues

• Conduct non-skilled emergency lighting and fire alarm testing to help meet statutory obligations

• Operate and maintain cleaning equipment, powered tools and specialist machinery safely

• Report communal repairs, vandalism, graffiti, tree maintenance requirements and health and safety concerns

• Complete work records accurately and maintain equipment, refuse systems and allocated vehicles

• Provide holiday and sickness cover for colleagues across the service

• Support the delivery of a responsive, customer-focused estates service that meets Peabody's high standards.

• What you'll need

• A commitment to delivering excellent estate cleanliness standards

• Good customer service skills and the ability to communicate effectively with residents, customers and colleagues

• The ability to work independently and manage your workload with minimal supervision

• A proactive, flexible and team-focused approach

• Physical fitness and the ability to undertake manual outdoor work in varying weather conditions

• Basic literacy and numeracy skills

• A basic understanding of health and safety requirements within an estates environment

• A full and valid UK driving licence

• A willingness to undertake relevant training, including industry-recognised cleaning qualifications where required.

• What success looks like

• Delivering high levels of customer satisfaction across your estates

• Achieving and maintaining Peabody's gold standard estate inspection scores

• Contributing to clean, safe and well-maintained neighbourhoods that residents are proud to call home.

• Why Join Us? When you join Peabody, you’re joining a team guided by our values:

• Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

• We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• Access to professional development and training

This is a mobile role, so flexibility is key. You’ll be travelling between sites in a company van, and you’ll need a full UK driving licence. This job covers North West London and based in Southall.