Estate Operations Manager

Estate Operations Manager

Section: About the Role Alpha Mead Group is seeking an experienced Estate Operations Manager to oversee the daily operations of a premium residential estate, ensure efficient service delivery, manage service providers, and maintain estate assets and infrastructure.

Section: Key Responsibilities

• Oversee daily estate operations and administration.
• Coordinate facility management, maintenance, security, cleaning, landscaping, and waste management services.
• Manage relationships with residents, property owners, contractors, vendors, and other stakeholders.
• Develop and monitor operational plans, budgets, and service delivery standards.
• Supervise estate staff and service providers.
• Monitor estate infrastructure, buildings, utilities, and common areas.
• Resolve residents’ complaints and service issues promptly.
• Monitor service charges, budgets, and expenditure.
• Conduct regular inspections and coordinate preventive and corrective maintenance.
• Ensure compliance with HSE, environmental, statutory, and estate regulations.
• Monitor contractor performance against agreed service levels and KPIs.
• Prepare operational, financial, and performance reports.
• Identify opportunities to reduce costs and improve service quality.
• Maintain proper records and asset registers.
• Manage emergencies and drive continuous operational improvement.

Section: Requirements

• First degree in Estate Management, Property Management, Real Estate, or a related discipline.
• Minimum of 7 years’ relevant experience, preferably in residential estate, property, or facilities management.
• Must be a Registered Estate Surveyor and Valuer (ESV).
• Membership of ESVARBON and the relevant professional association, as stated in the original vacancy.
• Proven experience managing residential estates or large-scale property operations.
• Strong knowledge of estate operations, maintenance, and service charge administration.
• Experience managing contractors, vendors, and multidisciplinary teams.
• Knowledge of health, safety, environmental, and regulatory requirements.
• Strong leadership, budgeting, negotiation, reporting, and problem-solving skills.
• Proficiency in Microsoft Office and relevant property or facility management systems.
• Excellent communication, organisation, and stakeholder management skills.
• Professional, discreet, dependable, and detail-oriented, with the ability to work independently and in a team.