ERP Software Installation Specialist

Job title: ERP Software Installation Specialist

About the Role

Tyler Technologies is seeking an ERP Software Installation Specialist to perform installation, data migration, and upgrades for Tyler clients migrating from on-premise environments to AWS Cloud. This role involves configuring servers, providing technical overviews, documenting work, and delivering high-quality service to large and complex clients while enabling remote work with travel as needed.

What You'll Do

• Perform ERP software installation, data migration and upgrade services for existing Tyler clients from their OnPremise install to AWS Cloud through scheduled project appointments with a defined scope of work.

• Configure application, database, and web servers with Tyler and 3rd party software.

• Provide technical overviews to clients regarding server configurations and software installation procedures.

• Document results of service work performed for use by internal staff.

• Travel for team engagements or client user groups (0-5% travel).

• Saturday coverage up to once a month based on customer requests.

• Install, configure and test all components to the expected revisions and performance standards.

• Provide high-level installation planning and consulting for existing clients.

• Assist training staff on installation procedures and processes.

• Assist the Installation Analyst with developing consistent installation standards.

• Provide high quality installation services to large and complex clients.

• Work through complex technical issues with customers.

• Manage and prioritize multiple and often conflicting tasks while working independently.

• Become a trusted client resource by providing service that consistently demonstrates a high level of product knowledge and work ethic along with respect for the client.

• Perform other duties as assigned.

• What We're Looking For

• BS/BA in MIS, IT, Computer Science or Computer Engineering related degrees or equivalent experience.

• Experience administering and/or installing applications on Microsoft Windows Server.

• Experience administering and/or installing Microsoft SQL Server.

• A minimum of 18 months of relevant experience installing and configuring software associated with Tyler solutions.

• Demonstrated proficiency with installing and upgrading Tyler applications.

• Strong knowledge of web servers and secured communication.

• Basic knowledge of server hardware and network configurations.

• Strong analytical and problem solving skills.

• Ability to self-manage projects and prioritize work.

• Ability to communicate effectively with highly technical and non-technical individuals.

• Must be able to contribute and work effectively within a collaborative team environment.

• Ability to evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.

• Build rapport with clients to turn what may be a negative situation into a positive customer service experience.

• Prioritize and complete multiple tasks in a fast-paced, technical environment.

• Demonstrate ability to maintain a positive, professional attitude.

• Must have excellent customer service and client relationship building skills.

• Strong attention to detail is needed.

• Nice to Have

• Experience with AWS Cloud and OnPrem to AWS migrations.

• Familiarity with Tyler solutions and related deployment practices.

• Compensation & Benefits

• Salary will generally fall between $46,185 - $67,000 before adjustment for geographic differences. Benefits are offered to support health and financial wellness.

• Tyler Technologies is an equal opportunity employer offering competitive benefits to eligible team members.