About this role
Epicor Eclipse Support Specialist
Location: Georgia, Georgia
Country: United States
Category: ERP
Workplace
Location
Remote
Employment Type: Direct Hire/Perm
Posted Date: September 29, 2026
Job ID: 652436
Eclipse ERP Support Analyst
Location: Remote
Onsite
Requirements
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Fully Remote
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Compensation Range: $70,000-$90,000
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Benefits: Available
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Introduction
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We are seeking an experienced Eclipse ERP Support Analyst to provide hands-on support to users across a multi-location distribution environment. This role will own the Eclipse support ticket queue, troubleshoot issues, resolve user problems, and help keep day-to-day business operations moving.
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The ideal candidate will have 3-5 years of hands-on Epicor Eclipse experience and a broad understanding of distribution processes including order entry, purchasing, receiving, inventory, warehouse operations, pricing, AR, AP, and GL.
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This is a great opportunity for an Eclipse power user or support professional who enjoys solving problems, working directly with end users, and taking ownership of issues from initial ticket through resolution.
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Day-to-Day Responsibilities
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Manage the Eclipse help desk queue by triaging, troubleshooting, resolving, and closing tickets with clear documentation
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Provide support across sales/order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL
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Troubleshoot and resolve issues involving orders, transactions, locked records, posting errors, printing/forms, and other day-to-day Eclipse issues
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Guide users through "how-to" questions using established SOPs and procedures
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Recreate issues, review transaction history, identify root causes, and determine the appropriate resolution or escalation path
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Work directly with users via phone, Teams, or screen sharing to resolve issues efficiently
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Process approved user access, account changes, password resets, security access, printer/form routing, and terminal/session issues
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Escalate configuration or system-related issues when necessary and provide detailed information for further troubleshooting
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Open and manage vendor support cases when an issue requires additional assistance
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Identify recurring issues and trends and communicate opportunities for broader process or system improvements
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Maintain thorough ticket documentation and contribute solutions to the support knowledge base
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Required Skills & Qualifications
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Must-have qualifications that candidates must meet to be considered.
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3-5 years of hands-on Epicor Eclipse experience in an ERP support, help desk, or power-user capacity
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Broad working knowledge of Eclipse across order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL
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Strong understanding of distribution workflows, including quote-to-cash, procure-to-pay, and inventory management
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Proven troubleshooting skills with a methodical approach to diagnosing and resolving ERP issues
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Strong judgment when determining whether to resolve an issue directly or escalate it
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Clear communication skills and the ability to support users effectively under pressure
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Strong documentation skills with experience maintaining detailed support tickets
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Self-motivated and reliable with the ability to independently manage a remote support queue
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Preferred Skills & Qualifications
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Nice-to-have skills that would make a candidate more competitive but are not required.
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Experience supporting Eclipse across multiple branches or locations
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Experience with RF warehouse tools or other Eclipse-related add-ons
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Experience working with help desk ticketing systems and SLA-driven support environments
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Background supporting an electrical, industrial, wholesale, or other distribution organization
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Experience identifying recurring ERP issues and helping develop knowledge-base resources or process improvements
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EEO Statement
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The Planet Group is an equal opportunity employer. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.