Epicor Eclipse Support Specialist

Epicor Eclipse Support Specialist

Location: Houston, Texas

Country: United States

Category: ERP

Workplace

Location

Remote

Employment Type: Direct Hire/Perm

Posted Date: October 21, 2026

Job ID: 652436

Job Description

Job Title: Eclipse ERP Support Analyst

Location: Remote

Onsite

Requirements

• Fully Remote

• Compensation Range: $70,000-$90,000

• Benefits: Available

• Introduction

• We are seeking an experienced Eclipse ERP Support Analyst to provide hands-on support to users across a multi-location distribution environment. This role will own the Eclipse support ticket queue, troubleshoot issues, resolve user problems, and help keep day-to-day business operations moving.

• The ideal candidate will have 3-5 years of hands-on Epicor Eclipse experience and a broad understanding of distribution processes including order entry, purchasing, receiving, inventory, warehouse operations, pricing, AR, AP, and GL.

• This is a great opportunity for an Eclipse power user or support professional who enjoys solving problems, working directly with end users, and taking ownership of issues from initial ticket through resolution.

• Day-to-Day Responsibilities

• Manage the Eclipse help desk queue by triaging, troubleshooting, resolving, and closing tickets with clear documentation

• Provide support across sales/order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL

• Troubleshoot and resolve issues involving orders, transactions, locked records, posting errors, printing/forms, and other day-to-day Eclipse issues

• Guide users through how-to questions using established SOPs and procedures

• Recreate issues, review transaction history, identify root causes, and determine the appropriate resolution or escalation path

• Work directly with users via phone, Teams, or screen sharing to resolve issues efficiently

• Process approved user access, account changes, password resets, security access, printer/form routing, and terminal/session issues

• Escalate configuration or system-related issues when necessary and provide detailed information for further troubleshooting

• Open and manage vendor support cases when an issue requires additional assistance

• Identify recurring issues and trends and communicate opportunities for broader process or system improvements

• Maintain thorough ticket documentation and contribute solutions to the support knowledge base

• Required Skills & Qualifications

• 3-5 years of hands-on Epicor Eclipse experience in an ERP support, help desk, or power-user capacity

• Broad working knowledge of Eclipse across order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL

• Strong understanding of distribution workflows, including quote-to-cash, procure-to-pay, and inventory management

• Proven troubleshooting skills with a methodical approach to diagnosing and resolving ERP issues

• Strong judgment when determining whether to resolve an issue directly or escalate it

• Clear communication skills and the ability to support users effectively under pressure

• Strong documentation skills with experience maintaining detailed support tickets

• Self-motivated and reliable with the ability to independently manage a remote support queue

• Preferred Skills & Qualifications

• Nice-to-have skills that would make a candidate more competitive but are not required.

• Experience supporting Eclipse across multiple branches or locations

• Experience with RF warehouse tools or other Eclipse-related add-ons

• Experience working with help desk ticketing systems and SLA-driven support environments

• Background supporting an electrical, industrial, wholesale, or other distribution organization

• Experience identifying recurring ERP issues and helping develop knowledge-base resources or process improvements

• TECH

• LI-FR1

• EEO Statement

• The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.

• The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

• Stay Up To Date With The Latest Jobs.

• Sign Up For Job Alerts

• Similar Jobs

• POSTED: October 23, 2026

• Director of IT Operations/Epicor Admin

• Location: Pennsylvania, Pennsylvania

• Workplace

• Location Remote

• Country United States

• Employment Type Direct Hire/Perm

• View Job Details

• POSTED: October 23, 2026

• IT P21 Specialist

• Location: Ohio, Ohio

• Workplace

• Location Remote

• Country United States

• Employment Type Direct Hire/Perm

• View Job Details

• POSTED: October 15, 2026

• SR Manager of Eclipse Enterprise Systems

• Location: Texas, Texas

• Workplace

• Location Remote

• Country United States

• Employment Type Direct Hire/Perm

• View Job Details

• About The Planet Group

• The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.

• As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.