About this role
About the Role The Entry-Level Solutions Specialist will join JD Power Dealer Solutions to support our Inventory platform, focusing on onboarding new clients, configuring systems, training users, and driving adoption. This hands-on role emphasizes delivering excellent customer support and ensuring successful implementations in a collaborative environment. What You'll Do
- Provide top-notch customer service and technical support via phone or email.
- Troubleshoot and resolve customer issues related to the Inventory platform.
- Collaborate with internal teams to identify and escalate complex issues.
- Escalate issues to 3rd party partners in a professional manner.
- Document customer interactions and maintain accurate records in our CRM.
- Schedule workbook calls with clients to obtain needed information to complete the setup workbook.
- Move an order from initial setup through all necessary steps to complete setups in a timely manner.
- Complete checklists to ensure setups are done with the highest quality in mind.
- Stay up to date on new features and releases of our inventory management solution. What We're Looking For
- 0-2+ years experience in B2B customer success, professional services, technical support or account management (or equivalent education)
- Empathetic, positive attitude with a desire to help customers reach their goals
- Strong communication, problem solving, analytical, public speaking and presentation skills
- Proficiency with technology and willingness to learn new systems and tools
- A hands-on, execution-focused mindset; ability to configure systems, train users, and drive adoption Nice to Have Compensation & Benefits
- Salary range: $49,000 - $57,000 USD per year