About this role
Company Description
Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.
Job Description
Position Overview
We are seeking a motivated and friendly Entry Level Customer Service Assistant to join our dynamic team. This position is perfect for individuals who are passionate about providing exceptional customer experiences and are eager to develop their career in customer service. As an Entry Level Customer Service Assistant, you will be the first point of contact for our valued customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers in resolving product or service issues efficiently and effectively.
- Provide detailed information about products, services, and policies to customers.
- Document customer interactions and maintain accurate records in the company database.
- Collaborate with other departments to ensure customer concerns are addressed promptly.
Qualifications
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Requirements
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High school diploma or equivalent qualification.
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Excellent verbal and written communication skills.
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Strong problem-solving abilities and attention to detail.
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Ability to remain calm and professional in challenging situations.
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Basic computer skills and familiarity with customer service software are a plus.
Additional Information
- Competitive salary package
- Opportunities for professional growth and career advancement
- Collaborative and innovative work environment
- Skill development through hands-on experience and mentorship
- Exposure to diverse projects and industry-leading clients